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BBB Accredited Business since
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This company offers residential and some commercial general construction services specializing in additions and remodeling.
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A BBB Accredited Business since
BBB has determined that Renewal Remodel & Additions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Renewal Remodel & Additions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. George Eide, President Ms. Shelly Cuevas, Administrative Assistant Mr. Troy Rideb, Manager
Construction & Remodeling Services Fire & Water Damage Restoration Kitchen & Bath - Design & Remodeling Building Construction Consultants Contractors - General Patio & Deck Builders Residential Remodelers (NAICS: 236118)
Alternate Business NamesRenewal Construction Inc
14110 Canyon Rd E
Puyallup, WA 98373 (253) 292-5993 (253) 770-8124 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (253) 292-5993(Phone)
- (253) 770-8124(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Renewal Remodeling was contracted to remodel my home at the cost of $60,000 in 2012. There was a one year guarantee on their working. I am in the process of selling my house and during an inspection, dry rot was discovered in the crawl space under a door the Renewal installed. It was determined that the installation was done without flashing and the poor installation cased damage to the door and the floor next to the door. I called the management of Renewal and they came out and after inspecting the damage, they determined that the poor installation of the door likely cased the damage. I was reminded of the one year guarantee, but I told them I had not been under the house and there was no reason to suspect a problem. They agreed to fix the problem at first. They called and said they were not going to fix the problem. I demanded that I be allowed to talk to the owner and I was told that the owner and manager would come out to look at the door again. After they inspected the door, the told me that they would work with me and pay for some of the damage. The conversation occurred two weeks ago. Today, Monday April 6, they were supposed to start work with the contactor I selected to do the other work. That contractor called me this morning and told me that Renewal decided not to assist as promised and they were going to make a financial contribution to the repairs. The estimated repairs for that portion of the work was $2300.00. I was told by "***" from Renewal that the would give me only $500.00. I told him that I wanted $2000.00 for their portion. He said no and hung up on me. I fell that the poor workmanship caused the problem and believe they should step up to the plate and take responsibility for this.
Desired Settlement: I want them to replace the floor, replace the dry rotted wood and replace the poorly installed door. The can also settle this by paying me $2000 to pay for the repairs.
*** went out and inspected the door. At the first meeting, had told him that if he had let us know right away when the door started leaking we could have come out and remedied the problem. After 3 years, unnecessary damage was done. *** offered to give $500 to help with