BBB Accredited Business sinceAdditional Locations
Phone: (503) 922-1599 11533 SW Pacific Hwy, Portland, OR 97223
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers computer repair service, including data recovery, virus removal and maintenance service plans.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Mad Dog Computer Repair and Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mad Dog Computer Repair and Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Andrew Bond, Member
Computers - Service & Repair Computer and Office Machine Repair and Maintenance (NAICS: 811212)
Service AreaPortland Metro Area and surrounding areas.
Alternate Business NamesMDCRS Inc
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 4/16/14, ****** **** picked up my computer and took it to his place of business for diagnostics and repair. On 4/18/14, I spoke to a young lady at the business authorizing all repairs. I inquired as to when the repairs would be completed. She responded by saying she would talk to the technician and call me back. The implication was that she would call me back that day. She did not tell me that the technician was not working that day yet our conversation led me to believe I would receive communication back from the business that day. I emailed the business on 4/19 letting them know I never received a call. I received a reply from the owner stating he was out of the office Friday. The young lady I spoke with probably whould have told me that rather than leave me hangning. The business owner in no way offered any empathy or apology for her mis-communication. The business owner stated the repairs on my computer would be started around 10:00am on 4/19. I heard nothing further from the business all day as to the status of repairs. Once again I had to inquire at approximately 3:20pm on the 19th. The owner emailed me back stating the repairs were going slowly, that they were closed on the 20th, and they were expecting Monday morning completion. I heard nothing from the business on the 21st until after I again had to inquire. Still not done. The owner again offered no empathy or apology. He did write me condescending emails, though, which I saved. I get my computer back and there are programs missing. It is malfunctioning in a way it never did before as well. I have notified the business but judging from past behavior, I will be met with arrogant, indignant responses as this is what the business tends to do when they are challenged.
Desired Settlement: Reinstall the programs that were removed unnecessarily and at no charge to me, or refund all of my money so I can pay someone else to do it.
Business Response: Initial Business Response /* (1000, 6, 2014/05/08) */ Re: Complaint ******** Monday, April 28, 2014 Attached is the 10 page email chain which went back and forth between our company and ** *** including his instruction for us to "go ********** yourselves". Also attached are all of the documents related to this transaction, including work order, invoice and credit card transactions. To respond to ** ***** complaints: 1. Diagnostics were predicted to be completed by some time on 4/19. ** *** was informed of this face-to-face when I picked up his computer. When *** *** spoke to my assistant on 4/18, a day before diagnostics were predicted to be complete, he was informed (again based on incomplete diagnostics) that Windows on his computer was very "messed up" and needed to be reloaded. This was the best description available since we were still trying to determine the cause of the problem and ** *** demanded a status report based on incomplete information. ** **** authorized us to perform our "Windows Reload with Data Preservation" service which is described by his statement on page 8 that "all repairs including complete data preservation, were approved" 2. As evidenced by page 10 of the email, ** **** originally contacted us from our website on which, at ****************************** in the FAQ section of the page, it explains in detail what to expect from the Windows OS Reload service with data preservation service: Data preservation CAN ONLY PRESERVE DATA, it cannot transfer or preserve software programs that are on the computer. Data are such things as e-mail messages, favorites, documents, photos, videos, music, etc. We cannot transfer software programs (MS Office, QuickBooks, etc.) as there are tangled up with other parts of the operating system and the software relies on specific registry settings which are erased during an OS Reload. If you want us to re-install your programs for you we offer our Software Installation Service (at an extra cost) to get your computer back to a similar condition to where it was before it had it's problem). 3. By authorizing MDCRS, Inc. to perform the Windows OS reload service with data preservation, he was requesting that we wipe out his entire hard drive (after preserving the data) including removing ALL PROGRAMS. Therefore, all of the missing programs were removed at the specific request of ** *** which is totally contrary to what ** **** is claiming in his complaint. ** **** also did not request that we install software outside of our standard Windows OS reload service, nor did he provide us original media for us to do so. 4. ** *** claims "It is malfunctioning in a way it never did before" apparently referring to the intermittent failures of his DVD drive. In his email on page 1, he claims that he was never informed of a problem with his DVD drive even though on pate 5 in the final diagnosis I stated "A secondary problem...is a DVD drive with an intermittent failure". After being informed of this, ** *** did not make any request for us to replace his defective part. He was also notified of this problem on his signed invoice (attached) where it states "...the DVD drive was damaged in some way and now presents with an intermittent malfunction." A common problem with auto repair shops is that they find problems which don't exist and make repairs which are unnecessary AKA "upselling". MDCRS, Inc. does not engage in these reprehensible practices and, instead, notifies clients of what we find and perform ONLY THE SERVICES WHICH THE CLIENT SPECIFICALLY REQUESTS. ** *** never requested that we do anything about the malfunctioning DVD drive. In summary, we provided the services which ** **** requested and authorized. We did not perform services which he did not request (replacing the DVD drive and installing office) and did not remove software without his authorization. We provided these services in the timeframe which was agreed to when I picked up his computer. ****** ****, President MDCRS, Inc. ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Initial Consumer Rebuttal /* (3000, 8, 2014/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The staff at this business are too arrogant for me to work with and their communication skills, which consist mainly of excuses, are sub-par, to say the least. The business can say, read the contract, read our entire website, call the store, ask questions that generally don't cross the most peoples' minds, etc. so they can absolve themselves of any liability or responsibility and that is just a shabby way to do business. Apparently they believe they did an exceptional job. I disagree. It is a truism that the only repairs that were done were the repairs I authorized. If the business had given me the options of reinstalling software and repairing or replacing the DVD drive, I would have authorized those repairs. The business never presented me with those options so they were, of course, not authorized. The business calls this upselling. I call it providing customers with information and costs so they can make an informed decision. The business did not do this. I guess I'm just used to a better sales and service experience where I am not only told about problems, as this business did, but also offered options, which this business failed to do. I opted to have my computer issues taken care of by a reputable company so I no longer require the "services" of this business.