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BBB Accredited Business since
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This company offers software rewards programs.
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A BBB Accredited Business since
BBB has determined that Affinity Influencing Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Affinity Influencing Systems include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Daniel Todd, President
Computers Hardware, Software & Services Advertising Agencies (NAICS: 541810)
Hours of OperationMonday-Friday
Alternate Business NamesAffinity Commerce Systems Inc Affinity.Is Influence Mobile Louder Rewards Louder Rewards
10034 NE 142nd Pl
Kirkland, WA 98034 (501) 712-3412 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I actively used this company's San Francisco Giants Louder Rewards App, redeemed my points for several gift cards, and now when logged in to the app, there is a message that says "Thank you for participating but the Louder Rewards Giants Fan Rewards Program is now closed." There is a link to "Contact Us" which I have, and it even says to please allow 5-7 days for a response. I've written in twice several weeks ago and have not gotten a response. It also says "Don't Want to wait? Our updated FAQs may have an answer for you" but there is nowhere to access these FAQs on the app. The gifts cards I redeemed my points for are only accessible through my messages in my account on the app and now that the program is closed, there is nowhere to access my messages. The e-mail notifications I received just say to access gift cards through my account at Louder Rewards. You can't access anything on the (SF GIants) Louder Rewards app, including your messages and the FAQs. All you can do is click on a contact form that this company does not respond to. FRAUDULENT SCAM company.
Desired Settlement: I want my gift cards that I earned for Amazon and Nordstrom.
My support team advised me that yesterday this customer contacted us via our Facebook page and we resolved this issue and provided her access to her gift cards. On a related note we have messaged our customer base since mid-January 2016 that we would be deactivating the iOS versions of our product while we rebuilt the technology platform and re-launched iOS mid-year. We sent out numerous messages via push, email and in-app to advise all players of this upcoming process. Accounts remain active and are accessible via Android devices. In terms of her attempts to contact us, we have found a bug in our previous support technology provider Zendesk that wasn't forwarding requests to our new provider HelpShift so we never did receive her request until she reached out to our Facebook pages. Once we became aware of the issue it was resolved immediately.
As a matter of course, we respond to initial contacts for support in 6-12 hours and typically within the same business day. Our ticket resolution time averages 4-7 days. We apologize for the extra work this caused and I am open to having people contact me directly at ***********louderrewards.com to discuss this matter in more detail.
Influence Mobile/ Louder Rewards