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BBB Accredited Business since
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This company offers property management software.
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A BBB Accredited Business since
BBB has determined that Rentec Direct LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Rentec Direct LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nathan Miller, Member
Computer Software Publishers & Developers Property Management
Hours of OperationMonday - Friday 8am - 6pm
301 NE 6th St
Grants Pass, OR 97526 (800) 881-5139 (541) 955-6908 (541) 690-8667 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (541) 955-6908(Phone)
- (541) 690-8667(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On June 15, 2015, Rentec provided a criminal and court background on me for purposes of tenant verification. I am very disappointed that as of even 24 hours later I cannot get anyone to call me back regarding an incorrect report which doesn't even match the Public Index (that is free by the courts). They returned a statement implying that I have pled guilty to two serious felony charges which is incorrect. I immediately called my attorney who represented me 6 years ago in this matter and was informed this company along with others is notorious for providing out dated information. They chose to not do any due diligence as again public record proves the report is false. I was also told I had to personally deal with the company as they have no means for action unless Rentec can provide what sources they used to obtain such information. It is a shame because due to this companies negligence I was denied based on false hoods.
Desired Settlement: I expect a call back within 48 hours and an immediate correction. I want this acknowledgement in writing as well as acknowledgement that in the future this business will do its due diligence to confirm the information provided to property managements is accurate and up to date.
The first contact we received from Mrs ********* was this morning (6/16/2015) at 6:09AM PDT. Our customer service department promptly returned her call at 6:50AM PDT; however, we only reached her voicemail. (call logs attached as ********) Our agent left information on Mrs *********** voicemail as to how to dispute the contents of the report if she felt it was invalid. We never heard from Mrs ********* again until getting a copy of this BBB complaint. Upon receipt of this complaint, we emailed Mrs ********* with the contact information of the criminal data supplier along with complete instructions on how to dispute the record she claims is invalid. (bbb1.PNG). Receipt of such email was confirmed by Mrs ********* when she replied to it at 2:34PM today. (bbb3.PNG)
***SUPPORTING DOCUMENTS REDACTED BY BBB***
***SUPPORTING DOCUMENTS REDACTED BY BBB***
We've communicated clearly with Mrs ********* on how to resolve her issue with the reporting agency that reported the information and provided her with all the needed information to dispute the felony on her record if she so chooses. I'm afraid there is nothing further we can do. No number of complaints, emails, or phone calls from Mrs ********* will change the fact that we are unable to dispute the record on her behalf. It is something she must do, just like with credit reporting agencies - the person with the record must ask that it be reviewed or provide evidence to the reporting agency (not us, an independant 3rd party) to have the record reviewed or modified. We've already provided full instructions of what she can do with the reporting agency to have her record reviewed.