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Find a Location

Palo Alto Software Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPalo Alto Software Inc

    Computer Software Developers

    Current Alerts For This Business

    Advertising Review:
    On December 6, 2013, BBB contacted Palo Alto Software Inc concerning an advertising claim found on its website, www.paloalto.com. Specifically, the company claims, "Palo Alto Software, the #1 business planning company in the world," without providing any details, such as who rated the company and what year it was rated.

    According to the Code of Advertising, advertisers bear primary responsibility for truthful and non-deceptive advertising. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or BBB.

    Despite written requests, as of January 13, 2017, Palo Alto Software Inc has failed to substantiate or modify its advertisement.

    For additional information on the Code of Advertising, please visit http://www.bbb.org/council/for-businesses/code-of-advertising.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers software publishing.

    Business Details

    Location of This Business
    44 W Broadway Ste 500, Eugene, OR 97401-3069
    BBB File Opened:
    10/1/1998
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Started Locally:
    1/1/1987
    Business Incorporated:
    11/3/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Tim Berry, President
    Contact Information

    Principal

    • Mr. Tim Berry, President
    Additional Contact Information

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I found and tried out this website on same day. It did not have what I needed so i canceled my subscription same day. They still charged me for subscription $288.00.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael K

    2 stars

    05/30/2023

    I signed up for what I thought was a monthly subscription for LivePlan. I was subsequently charged $144 for an annual subscription. I have not used the software at all since signing up and they will not refund me since Im 2 days over the 35 day money back guarantee. They had me fill out a form for their accounting department after requesting to speak with someone else. The software is great, but overall disappointed in their unwillingness to refund or prorate.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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