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BBB Accredited Business sinceAdditional Locations
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This company offers a collection agency.
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A BBB Accredited Business since
BBB has determined that Columbia Credits Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Columbia Credits Inc include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Steve Gillette, President Mrs. Patricia Gillette, Secretary
Collection Agencies Judgment Recovery Collection Agencies (NAICS: 561440)
Alternate Business NamesAccount Recovery Services Receivable Service Company
400 W 3rd St
The Dalles, OR 97058 (888) 296-2104 (541) 296-2105 (541) 296-2133 (541) 298-1407 (541) 298-1458 (541) 298-1572 (541) 296-1825 (541) 296-2104 Directions
PO Box 1607
The Dalles, OR 97058
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Types of Complaints Handled by BBB
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (888) 296-2104(Phone)
- (541) 296-2105(Phone)
- (541) 296-2133(Phone)
- (541) 298-1407(Phone)
- (541) 298-1458(Phone)
- (541) 298-1572(Phone)
- (541) 296-1825(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I received a letter from Columbia Credits requesting payments via the orginal collector **************************** The letter was addressed to ***** ********* C/O ******* at my address. I called the company to tell them they had the wrong name and I had no idea who the creditor was. The woman who answered only asked me the name of who the letter was sent, not the address. She very quickly said don't worry about it. I asked for a letter to be sent to me stating that in fact this was a mistake and she would not. I told her it seems like a scam without a letter to assure me that our address was removed from this collection and she never asked for any other information on the letter (packet id, customs Id, balance due, or even the address.).
Desired Settlement: A letter from the company saying that an error had been made and in fact our address was incorrectly given.
Response: Complaint ID ********
I have reviewed the complaint and the associated events that lead to it. Regretfully, we were provided an inaccurate address for a consumer that we had lost track of, by a third party data supplier. I sincerely apologize for that error. In an ideal world we would have 100% deliverable addresses in our database. However, the fluidity of our transitory population makes that ideal an impossible goal. It is truly regrettable that mail intended for another inadvertently ended up in the complainant’s mail box.
That being said, this complaint should never have been registered. The letter in question was not addressed to either of the parties who have filed this complaint. It was addressed to a completely different person. The receiver should have written “Return to Sender, or Wrong Address” dropped it into any mail box and the piece would have been returned to us and the address would have been removed from our database. What did happen however, is that despite the mail piece being addressed to a totally different person and that it is a federal crime to open or interfere with the delivery of mail intended for another, the complainants did just that. By opening the envelope they not only interfered with its ultimate delivery, they violated the intended recipient’s right to privacy.
To add to their irresponsible behavior the complainants further disregarded the intended recipient’s privacy by publishing their identity, the original creditor and the amount of the debt despite warnings on the BBB about including personally identifiable information. I’m requesting that the BBB redact these elements from the complaint.
Read Complaint Details
Complaint: Columbia credit is attempting to damage my credit by putting a bill on my credit report that is not mine but my sons. I was in contact by mail and by phone with ***** ******** president of Columbia credit about this matter and have a witness of him acknowledging to me and another witness on conference call that it was my sons bill and my son had called and agreed to pay bill to them from his bank account last month but he has dinged my credit anyways. I have filed a complaint with oregon department of justice an I am now in contact with a attourney
Desired Settlement: I want my credit restored
I received your letter of complaint based on the accusations from the above mentioned consumer. Due to the regulations that govern the activities of third party collectors, specifically those that protect the privacy of the consumer, I can address this issue only in generalities. I hope that will prove to be sufficient.