This business is not BBB accredited.
Phone: (503) 297-4488 Fax: (503) 292-5282 View Additional Phone Numbers 10200 SW Eastridge St Ste 201, Portland, OR 97225
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This company offers credit collection services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Capital Credit & Collection Service Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Vernon Wallace III, President Mr. Mike Scoggins, Office Manager
Hours of Operation8:00am - 5:00pm Monday - Friday
Closed Saturday and Sunday
Alternate Business NamesA Fast Tracks Inc Capital Credit & Collection Capital Credit & Collections
THIS LOCATION IS NOT BBB ACCREDITED
10200 SW Eastridge St Ste 201
Portland, OR 97225 (877) 821-6386 (503) 297-4488 (503) 675-0026 Directions
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Additional Phone Numbers
- (877) 821-6386(Phone)
- (503) 675-0026(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I called this morning about a bill we have not heard back from them seance 2010 When *** answers the Phone he said to me un a rude voice what can i do for u now I was like what He said u have not called us seance 2010 and i was like i Dont remember calling you He said well lets get on with call I said i didnt understand what was going on He them said Either Pay bill or dont and was very rude I said i want to resolve this bill he said as soon as u have fist full of cash call us I said no I need to get answer he said listen u owe pay I said i wil not pay interest on something u stop callingon or sending letters for 5 years he them for really nasty with me and i cant heard if he caused at me or not I hopr call was recorded Ii them talked to him about the bill and he was still nasty saying call us back when u have money stop wasting my time
Desired Settlement: Respect when calling someone to pay bill
We had not heard from the complainant since 2010. In 2010 complainant was on a long phone call with our agent with it ending that he had no money to pay what was owed.
I do understand they tried to contact me but it was the way he spoke to me telling. Me when I have fist full of cash call him and the way he answered his end of phone call the disrespect I got was unprofessional
Read Complaint Details
Complaint: I was served for my husband's outstanding medical bill without receiving any prior billings or notices from the collection agency.
Desired Settlement: Refund of the filing fees and costs.
Business Response: Initial Business Response /* (1000, 7, 2013/09/09) */ The complainant's husband is on the complainant's insurance, her name was on the records. Records show that she and her husband are still married. In the State of Oregon spouses are both responsible for such joint bills. The letters and invoices were sent to the complainant at the addressed supplied by our client, which is the same address listed above. Complainant paid bill owed in full. Final Consumer Response /* (4200, 13, 2013/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe the above is correct, please ask that they provide the OR statue number. In addition, I did NOT have an opportunity to dispute and therefore they violated the Fair Credit Act. Final Business Response /* (4000, 15, 2013/10/11) */ Oregon's Family Expense Statute ORS 108.040 covers this. The property of both, or either, may be charged for expenses of the family, and both may be sued jointly or separately for those expenses. Medical bills, even if ultimately unnecessary, are considered "expenses of the family." Hansen v. Hayes, 175 Or 358, 365, 154 P2d 202. The debtors had ample time dispute the debt. She did call to dispute the debt - and it was so noted. The debt had never been reported to the credit bureaus. They paid the debt in full.