This business is not BBB accredited.
Phone: (425) 822-2570 Fax: (425) 822-2350 218 Main St Pmb 559, Kirkland, WA 98033 View Additional Email Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers clothing, outdoors and sporting goods retail.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Pacific Northwest Outfitters LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Allan Spivey, Member
Clothing - Retail Sporting Goods - Retail
THIS LOCATION IS NOT BBB ACCREDITED
218 Main St Pmb 559
Kirkland, WA 98033 (425) 822-2570 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I placed an order (#****) on March 28, 2014. It is a full two weeks later, and the order has not been processed. I have left at least 3 voice messages and several email messages, but have gotten zero responses. I want the item I ordered, but with my order pending, and the merchant having my credit card, I cannot go ahead an order the item from another merchant while I'm stuck waiting for this merchant.
Desired Settlement: Either: (1) prompt confirmation that my order is filled, along with a shipment tracking #; or (2) prompt confirmation that my order has been canceled, so I can go ahead and deal with a different merchant.
Business Response: Initial Business Response /* (1000, 21, 2014/05/19) */ ** ****** ****** ordered from us on March 28th, 2014 , order no. ***** We liquidated all our stock around May 1st and the inventory was frozen preventing us from shipping anything to any of our customers at the time. We officially canceled his order on 4-18, along with 12 others, and he was sent the email below telling him that the order was indeed canceled. His VISA card was never charged and if his CC company has not released the hold, I can not do that. However, since he has not checked his email stating that order was canceled, he may not have checked his credit card either. Since he was never officially charged because we could not ship his item (the transaction is not 'captured' unless the item is marked as 'shipped', at which time he would get a confirmation of shipping email and we would be paid. Until something is 'shipped', we do not receive any funds), the temporary hold would automatically be released via CyberSource to his CC provider once we cancel the order. However, it may not show up in his statement as a transaction because one did not occur. One thing you might notice is that he neglected to add his phone number to the order, which until he started calling us, we had no way to get a hold of him with the exception of email. In practically all of our situations where we cancel an order, the order cancellation confirmation suffices - unless they do not read their email. Please let me know if you need any more information or I need to do anything else. I will email ****** today about the cancellation and tell him to look in his spam folder if he did not see the cancellation email. I will copy you on that email as well. Thank you! ***** ****** Project Manager, The ****** Lake House ******* ************ ******* Initial Consumer Rebuttal /* (2000, 23, 2014/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company canceled my order and did not charge my credit card.
Problems with Product/Service
Read Complaint Details
Complaint: I placed an order for a pair of boots from them on Jan 6th 2014 I ordered a size 7 which it says on my receipt and the boots arrived on Jan 16th and they were a size 9 obviously the wrong size. I have tried on numerous occasions to contact someone. I have called nearly close to 20 times within their business hours and I only get an answering machine which I have left at least 6 or more messages and I have also sent emails. No one has responded to my phone calls or emails to simply exchange the boots so I can get the boots in the right size that I paid for
Desired Settlement: I just want to get the size 7 boots that I have paid for and not received
Business Response: Initial Business Response /* (1000, 14, 2014/03/25) */ We sent teh following to ******** at 7:49 03-25-2014: __________________________ Hello ********, Sorry we have not gotten back to you. We have been migrating our company to a different business model and, unfortunately, the retail side has been neglected since about 1-15-2014. In any case, we can take the boots back and either we will ship the correct size if we have them or refund you your money and shipping. I am truly sorry for the inconvenience. Ship the boots back to : Pacific Northwest Outfitters, LLC *** **** *** **** Kirkland, WA 98033 PLEASE place the boot box within another box for shipping, If the boot box is destroyed with shipping labels, we can not resell it and can not give you your money back or exchange them Thanks, ********! ____________________________________ Once she sends back the items in saleable condition, we will gladly either exchange at no cost to her or refund her order amount. Normally we only refund the cost of the item, if that is the outcome, but in this case we will refund her shipping as well.