This business is not BBB accredited.
Phone: (360) 651-6255 1332 State Ave, Marysville, WA 98270
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This company offers consignment and resale of used children's clothing, toys, furniture and books.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mimi's Kids include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMs. Patricia Silver, Owner
Clothes - Consignment & Resale Consignment Service Consignment Service - Furniture Furniture - Childrens Baby Accessories & Services Baby Carriages & Strollers Baby Car Seats, Carriages & Strollers Books - Used & Rare Childrens & Infants Wear - Retail Used Merchandise Stores (NAICS: 453310)
Hours of OperationMonday
10:00am - 5:00pm
Tuesday - Saturday
9:00am - 5:00pm
11:00am - 5:00pm
THIS LOCATION IS NOT BBB ACCREDITED
1332 State Ave
Marysville, WA 98270 (360) 651-6255 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Mimi;s Kids owner sold me a slide rail crib that is banned and recalled and responsible for the death of 30 babies in the last year. They refused to provide a full refund and offered a %15 store credit if I returned the crib to the store. The owner recalled selling me the crib and assisted me in putting it together and demonstrated the slide rail feature. When I went to the store and showed her a photo of the crib she said she hasn't sold any slide rail cribs in a year. After I reminder=d her that she assisted me with the crib, she recalled. She still only offered a store credit of $15. I am concerned that she will conttinue to sell products that put babies at risk.
Desired Settlement: I would like a full refund sent to my home in the amount of $39.00 I would like the store to be held accountable for ensuring they do not sell dangerous and banned items
Business Response: Initial Business Response /* (1000, 8, 2013/10/02) */ To Whom It May Concern: On Saturday, September 7th, 2013, sometime between 11:00am and 12:00pm a customer came in said she wanted to show me a picture; she said that I had sold her a slide rail crib. I told her that we do not sell slide rail cribs. She then showed me a picture of a porta-crib, which is a smaller than normal size crib. At that time, I did remember selling her the item, but it had been quite some time ago. When I sold her the item I specifically explained to her that the item had just come in to the store and I had not looked it up or checked it out for any recalls on the item. She was insistent on purchasing the item that it was just what she was looking for. I told her that I could sell her the item as is and that she would have 7 days to exchange it, as our return policy posted at our register clearly states that we offer a 7 day exchange only with the original tags attached along with the receipt. I had made it very clear that I had not looked the item up, as we do not have Internet access at the business site. Recalls weren't even discussed on the item to my memory. The item wasn't even priced because of the fact that it hadn't been looked up yet. I did put a tag on the item for what I remember pricing it as $29.99 in case she needed to exchange it within those 7 days as she was purchasing for her grandson to use at her house, but wanted her daughter to like it as well. So after seeing the picture and the time of the purchase of the item came back to me, I asked if she had the item with her and I would be willing to give her a $15 credit to use in the store and I would dispose of the porta-crib. I apologized several times for the miscommunication and also reminded her that I was not aware of the recall on this item. She did not want a credit back in to the store, so I then told her that I could give her $15 in cash. She did not have the item with her and said that she would be back later. As she walked out the door she said, "you haven't heard the last of me, I will be reporting you, and you'll be sorry." She never returned back to the store that day. I informed her that we would be open until 5:00pm that day. On September 7th, 2013, the customer sent an email with a picture of the item through our website. I did not see this email until September 12th as I do not check the account regularly, as it isn't generally used for anything. I did email her back and again apologized for the miscommunication as I thought she was coming right back that day (Sept. 7th) to get a refund for her item. I am including the emails that were sent back and forth as supporting documents. They do include names however. I wish to resolve this issue as soon as possible. I have tried to refund the customer and she has refused to bring the item back for me to refund her and to get rid of the item. We are a second hand store and no one helps with informing us of the constant recalls. We do the best that we can and we are only human so sometimes things are missed. In 8 years we have never had an issue. I have apologized numerous times to this customer and I would just like to have this resolved. I am willing to send the refund to her, even though it is well over our return policy, and I am not going to be selling cribs of any kind again. There are just too many recalls to keep up with and even on the new stationary cribs there are many recalls out on them. If you have any other questions please give me a call on my cell phone at (XXX) XXX-XXXX. ***SUPPORTING DOCUMENTS REDACTED BY BBB***