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This company offers lighting products through online stores.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vaughan Premier Ltd include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Deanna Vaughan, Secretary, Treasurer, Director Mr. Jeffrey Vaughan, President Ms. Lindsey Phillips, Office Supervisor
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Additional Phone Numbers
- (360) 659-1010(Phone)
Additional Web Addresses
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I ordered two sets of Lighted 27" Acrylic Crystal LED battery timer lights from this company. One set has worked from the day I got it. The second set never worked the day I received it. I asked the company to send me another set for the one that did not work and they did. That set worked at first and is now not working. I have send numerous emails and tried to call and do a live chat on my computer and they are not responding.
Desired Settlement: I want them to replace the set that is not working.
Thank you for reaching out to us.
We apologize for the inconvenience of the defective items that arrived to you. In the last correspondence from June 28th, 2016 you decided to keep the replacement on back order rather than to be refunded for the item. Does this still work for you? This item is still out of stock. As soon as this item returns to stock your replacement will be sent out to you. If you would rather not wait, we do have an assortment of other branches that you might be interested in instead.
If you are interested in an exchange, or if there is anything that we can do to assist, please let us know. I have included my direct contact information for your reference.
Customer Service Lead
Vaughan Premier, Ltd.
14800 40th Avenue NE | Building D, Suite 101 | Marysville, WA 98271
Phone: 360-659-1010 x226
Problems with Product/Service
Read Complaint Details
Complaint: I purchased some LED "Christmas" lights for wrapping a tree with and they are already failing. 6 of 10 light strings have failed yet they are supposed to have 40,000 hour life expectancy. The lights were not installed until recently (for the holidays) and are lit up approximately 10 hours per day (for about 40 days now so that's 400 hours of theoretical use). The company is refusing to refund or replace the failed lights stating that they are not "commercial grade" yet their own website DOES state "commercial grade". The cost of $20.44 per string was almost DOUBLE what residential grade lights were but they had a 5 year commercial warranty. And there shouldn't be a difference between a tree in my yard or a tree in front of a business... the weather exposure is the same and the lit up time of 10 hours a day is the same, physical street address of the TREE shouldn't matter anyway. These lights only lasted about a month (or 300 hours) before beginning to fail one string at a time. Most all strings have failed now and I am replacing them with LED Christmas tree lights from Home Depot (with the same 5 year, 40,000 hour warranty). I am requesting a full refund of the purchase and I will ship the defective lights back to Vaughan if they request them back. Page showing these are commercial grade lights that I ordered... http://www.lightsforalloccasions.com/p-XXXX-XX-led-wide-angle-string-lights-green-wire-plug-in-warm-white.aspx.
Desired Settlement: A full refund and I will return defective lights.
Business Response: Initial Business Response /* (1000, 6, 2014/12/08) */ Ms. ****** ***** made a purchase with our company on July 29, 2014 and received her order on July 30, 2014. However, she did not report any problem with the product until November 18, 2014. Our returns policy allows customers to return their order to us within 14 days for a refund. Our policy also requires that customers inspect their product when they receive it and report any problems to us immediately so that we can address any concerns. The first time Ms. ***** contacted us was on November 18, 2015 to report that the product was not working properly. A customer service agent suggested some troubleshooting measures, but we have not heard if Ms. ***** made an effort to try these measures. In our experience, the type of problem Ms. ***** reported is indicative of damage to the product from an overloaded electrical circuit or a power surge of some kind. Regardless of the actual cause, whether product defect or damage, Ms. ***** did not contact us with her concerns for 110 days, well past the 14 day return period in our policy (see http://www.lightsforalloccasions.com/t-service.aspx). We feel badly that Ms. *****'s experience with our products was not a good one. We go to great lengths to ensure that the product we sell works well for our customers. We have not had any reported problems with this particular product in our own testing or any reports of malfunction from other customers. As a good faith measure we are willing to waive our usual requirements for a product return and work with Ms. ***** on a mutually agreeable resolution. Initial Consumer Rebuttal /* (3000, 8, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did indeed inform customer service that the lights were not installed until recently for the holidays, I also informed customer service that there was not a power failure issue. I hired an electrician to look at these lights. They failed. I am still requesting to send these defective lights back to Vaughn and want a full refund. Final Consumer Response /* (2000, 11, 2014/12/18) */ I would like to remove my complaint as the owner of the company did give me a full refund.