Business ProfileforT-Mobile USA, Inc.

I have been a customer with ********************** for quite some time without issues. I originally had 6 lines on my account but now have 3. The issue started when I purchased a Pixel 7 phone and a watch to for one of my lines. First I was told that the watch would be half off under a promotion, yet I still see it at full price even tho I have been told that what I am paying half for is the monthly charge for the watch. Then the store I did the purchase through added a $15 line charge that I was not told about. I have saved conversations with T mobile reps who assured me I would get credited for the times I was charged the $15 which I did, but on my recent bill, the charge was there again. The other issue is that there is a line there that I have no idea who it belongs to and I am being charged for that line. I contacted T Mobile and was told this line would come off but I am not sure how long I have been charged for this bogus phone line that does not belong to anyone in my account. The third issue is that the Pixel 7 that was under payment plan which I was told was also part of a promotion for half at the store was stolen. I went to the store to file a claim and was told that I would get a refurbished phone. Why am I paying for a new phone to then receive a used refurbished phone as a replacement? I went ahead and paid off the phone and was charged full price when it was supposed to be half. The last issue is that my ******* account through ********************** was hacked and T mobile did not even catch on or reach out to me. ******* fixed the issue. This makes me question T mobile security measures and their practice when it comes to billing. This has me under a lot of stress because now I don't know how long I have been overpaying in my bill. About the watch, I was told at the store that if 2 billing cycles passed and I was still getting charged full price, they would escalate the issue and take the watch off the bill, yet that did not happen. T mobile practices are questionable. I was to also write to my state's general attorney and make a consumer complaint.