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          Mobile Madness, LLC has 1 locations, listed below.

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            Business ProfileforMobile Madness, LLC

            Tablet Equipment

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers This company provides cell phone repair, cell phone accessory sales, used phone sales, Wilson electronics antennas & signal boosters.

            Business Details

            BBB File Opened:
            11/3/2008
            Years in Business:
            18
            Business Started:
            9/1/2005
            Business Started Locally:
            9/1/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Susan Roberts, Manager
            • Mr. Seth Roberts, Member
            Contact Information

            Principal

            • Ms. Susan Roberts, Manager
            • Mr. Seth Roberts, Member

            Customer Contact

            • Ms. Susan Roberts, Manager

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/08/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I went in to this business to inquire about a screen repair for an iPhone 12 pro **** I was instructed to give them my passcode to get into my phone and that the charge would be $240. When I picked the phone up several hours later the tech had replaced the screen but had disabled the phone from entering the passcode wrong too many times. I was instructed by the tech that the only way to get the phone out of passcode lock was to plug it into my computer at home. Ive been paid the $240 for the repair and went home to do as instructed. Once I got the phone reset and opened I immediately knew that the screen was not functioning correctly. I called the store to inform them but they were closed and would not be opening again until Monday morning. Monday morning I went in to discuss the issue with the manager who declined to refund any money because he claimed water damage. He admitted that I was supposed to be informed by the employees that the part would not be authentic and that the parts may not work the same as the original Apple product. No one in the store informed me of this and he also said that the tech should have performed a screen check before it left the store. Because the tech locked the phone he was not able to perform this quality check to insure The phone screen was actually working.The store manager refuses to refund the money I paid regardless of the fact the part I paid for is not working correctly.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

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