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BBB Accredited Business since

Wildhorse Resort & Casino

Phone: (800) 654-9453 Fax: (541) 276-6169 View Additional Phone Numbers 46510 Wildhorse Blvd, Pendleton, OR 97801

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This company offers a casino, hotel and gambling resort.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wildhorse Resort & Casino meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Wildhorse Resort & Casino include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wildhorse Resort & Casino
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1997 Business started: 11/01/1994 Business started locally: 11/01/1994 Business incorporated 12/14/2001 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Department of Human Services
500 Summer St NE STE E15, Salem OR 97301
Phone Number: (503) 945-5944

Type of Entity


Business Management
Mr. Al Tovey, General Manager Mr. Gary E George, COO Confederated Tribes of The Umatilla Indian Res, CTUIR
Contact Information
Principal: Mr. Al Tovey, General Manager
Business Category

Casinos Hotels Casino Hotels (NAICS: 721120)

Alternate Business Names
Wildhorse Casino & Resort

Additional Locations

  • 46510 Wildhorse Blvd

    Pendleton, OR 97801 (800) 654-9453 (541) 278-2274


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/23/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a certificate for two for golf and the buffet at a charity auction in the summer time. The certificates showed up in late summer showing an expiration of 2/28/16. Apparently 2/28/15 was when they were issued. My buddy and I couldn't find a time to fit our schedules to both drive from ******** to ********* in the fall. When winter set in the weather was too cold, and sometimes the course was closed so we never made it out there. I assumed (incorrectly) that because Wildhorse is in the hospitality business they would extend the expiration. I left a voicemail but my call was not returned by Tia in promotions. I called a week later and she informed me that she absolutely would not extend the certificate. I tried reasoning with her, but there is a company policy NOT to extend any vouchers they have given away. Had it been purchased, I was told, they would gladly extend it. But their charity only goes so far. As the end user I am simply out of luck. I should have been a wiser buyer.

Desired Settlement: I simply want what I paid for. Two rounds of golf and buffet.

Business Response:

I will extend the gift certificate for 6 months.  Please send the gift certificate to the following:


Wildhorse Resort and Casino

Attn: Al T****

***** ********* ***** ********** ****** *****





Consumer Response:

Better Business Bureau:

I am satisfied with the resolution.


***** *******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Wildhorse Resort & Casino
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)