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          Flynn's Carpet Cents has 1 locations, listed below.

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            Customer ReviewsforFlynn's Carpet Cents

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            1 Customer Reviews

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            • Review from Lisa N

              1 star

              08/09/2021

              I have worked this company for several projects before and really liked there work in the PAST. However the quality of the work and integrity of employees have gone down in the past year.Recently, I had my vinyl replaced in my mud room and felt the installation was done with shortcuts. For example, no seal/caulking common to the exterior door and vinyl was not glued to the floor properly leaving a gaps/bubble near the door. They sent a disgruntled employee back to fix it. He didn't say much but his face expression during our conversation was enough for me to see he was annoyed that he come back to fix his short comings. Telling me some people caulk the door and some don't isn't really a good excuse to why you decided not to.I also discussed with the manager about scheduling another installation. He told me he would get back to me on the schedule date on the same date as our conversation. I am still waiting on his phone call and it has been 3 days since our original conversation. Hopefully I hear back but seems like I probably won't hear back from them.Pretty disappointing since they have done really good job in the past for carpet installations. Maybe it's Covid or bad timing on my part or they are just good at carpet but not vinyl.

              Flynn's Carpet Cents Response

              08/10/2021

              ********* job was installed on Friday, August 6th. That same day, he called to express his dissatisfaction with the install. *** (the store manager) called him back the SAME day to see what we could do to make it better.Prior to installation, ******* asked us to run his vinyl in a specific direction (it has a marble/stone tiled pattern on it). After the install, he was upset that it looked the way it did. He acknowledged that this was HIS fault.So, *** offered to reinstall it so he would be happier with the appearance. The issue was that he wanted it done before Wednesday the 11th and we couldn't find anyone available that quickly. So we had our installer go out on the next day (Saturday) to at least caulk the door, which he wanted done, since that could be done quickly.Again, we would love to correct his installation for him, but his time constraints may prevent that.

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