If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers cabinet and granite counter top manufacturing, wholesale and retail.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Best Cabinet & Granite Supply, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Winson Leung, Co-Owner Ms. Shelley Xue Hui Chen, President
Cabinet Manufacturer Kitchen Cabinets & Equipment - Household Granite Wholesalers & Distributors Wood Kitchen Cabinet and Countertop Manufacturing (NAICS: 337110)
Alternate Business NamesBest Choice Construction Inc
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On July 21, quartz countertops were installed with too long and inconsistent overhangs and cabinets were damaged. I was not given the opportunity to approve them before they were glued down with silicone. My contractor advised the installer against installing them because he knew they were not correct. On July 24, the contractor and I met with ******* ****, the business owner and explained what had gone wrong. She agreed to call me with a solution on Monday July 27. Instead she sent her employees to the house unauthorized to pick up the section of countertop not yet glued down. The original agreement was that I paid appx. $3300 as a deposit and the other half would be due upon satisfactory completion. Now she says she is holding that section of the countertop and won't repair the work until final payment is made. I have made several attempts to reason with her. At this point, I would like to be able to finish my kitchen remodel and need this countertop before plumbing, tile and electrical can be finished. Further damage may be incurred by trying to remedy the installed countertops on site.
Desired Settlement: I would like to have another company remove the glued countertops and have Best Cabinet return the section that was taken out of my home. I would like a competent fabricator fix and reinstall them. Best Cabinet should also pay the invoice to fix the scratches they caused to the brand new custom cabinets. The cost to the customer to have the job completed correctly should not exceed the original contact amount.
On June 24, 2015, our client ordered quartz countertops to be installed in both her bathroom and kitchen for her recently acquired home. A payment of $3300 (50% of the total bill) was paid as
We have performed remedial work on our customer's home in accordance to the items in her complaint.
We have: -removed the scratch from her cabinet
-polished and removed the discoloration from the lip of her bathroom vanity.
-installed the rest of the kitchen countertops
The client accepted the issue with the extra overhang on the countertops, the rest of the kitchen installation was completed.
We credited $300 back to her account and ***** paid off the remaining balance.
Upon finishing these actions last week, we have emailed ***** twice and left one voice message asking her to contact the Better Business Bureau to remove her complaint. We have resolved the issues set forth by our client and believe it would fair to have this compliant resolved. We value very much the services Better Business Bureau provides to the public and business alike. And we very much would like to safeguard our status within the Better Business Bureau.
I hope this is enough information to re-open the complaint resolution process. Please contact me if you have any questions, ******.
Best Cabinet and Granite Supply
Problems with Product/Service
Read Complaint Details
Complaint: The company installed kitchen cabinets in our home in the summer of 2012. There is a problem with the hardware on the cabinets as well as the drawers not closing properly. I have called and emailed the company at least five times with no response. I would like the company to call me and set up a time to come to my home to fix the problems.
Desired Settlement: I would like the company to contact me, set up a time to come to my home and fix the problems.
Business Response: Initial Business Response /* (1000, 8, 2014/04/19) */ We will sent the installer back to the house to fix that for you and also we will show you how to used the drawer , I just call your home phone talked to your husband , see next week you sometime we can back to the house . Please give me call at the shop ************ -******* ,and we can schedule it out , by the way ***** , we did not receive any email or message about your call ,after I was talked with you last time about the drawer , and I send **************** back to the your house the next day , did he come by on that time ! Please call me as soon as you can about the schedule. I apologize . Initial Consumer Rebuttal /* (2000, 15, 2014/05/06) */ The company called me and responded satisfactorily to my complaint.