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This business is not BBB accredited.

Cen Com Inc

Phone: (800) 365-2527 Fax: (425) 696-0023 View Additional Phone Numbers 8525 120th Ave NE  Ste 222, Kirkland, WA 98033 View Additional Email Addresses http://www.alarmmonitoringservices.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers burglar alarm monitoring services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 21
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 35

Additional Complaint Information

On February 22, 2011, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege they sign up for alarm monitoring service for a specified rate, and are later charged a higher rate without warning. Consumers allege the business did not inform them the initial cost was a lower, promotional rate. Complaints allege the business threatens to send consumers to a collection lawyer when they attempt to dispute the additional charges, or the business charges an early termination fee if consumers try to cancel their contract.

BBB encourages consumers to review and understand all of the terms and conditions of a service before signing up for it.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Cen Com Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated 11/21/1996 in WA
Type of Entity


Business Management
Mr. Ronald Cats, President Mr. Tom Reed, Vice President of Sales/Operations
Contact Information
Principal: Mr. Ronald Cats, President
Principal: Mr. Tom Reed, Vice President of Sales/Operations
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors

Alternate Business Names
A.S Alarm Services Alarm Partner Alarm Services AlarmMonitoringServices.com American Digital Alarm American Digital Alarm Monitoring American Digital Monitoring Safeguard America UlFire.com ULRM.com

Customer Review Rating plus BBB Rating Summary

Cen Com Inc has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.