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This company offers specialty hardware, plumbing and lighting fixtures online for the renovation and restoration community.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that House of Antique Hardware Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on House of Antique Hardware Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 01, 2002 Business started: 11/01/1999 in OR Business started locally: 11/01/1999 Business incorporated 08/28/2002 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Roy Prange, President
Contact Information
Principal: Mr. Roy Prange, President
Business Category

Building Materials Building Materials - Reclaimed & Recycled Hardware - Retail Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail Antiques - Dealers Other Building Material Dealers (NAICS: 444190)

Method(s) of Payment
Visa, MC, Discover, Amex and Paypal.
Refund and Exchange Policy
The 20-Day return- Merchandise ordered from our website may be returned in its original condition within 20 days of the initial ship date. The initial ship date is the date your package left our warehouse and is stated in the shipping notification email. Providing the returned merchandise has not been installed or altered, and arrives at our warehouse complete and un-damaged, we will process a credit for the returned item. Return shipping costs are the buyer’s responsibility.
After 20 Days - In the event a merchandise return is received after 20 days from the ship date we reserve the right to apply a re-stocking fee of 20%. We accept returns for partial credit if they are received up to 45 days after the initial ship date.
Items received more than 45 days from the initial ship date will be returned and you will be responsible for the return shipping cost.
Please package your return carefully! Any merchandise that is incomplete or damaged in return shipment is not eligible for refund.

Special orders conducted by phone may require either a higher re-stocking fee or be non-returnable. Such special conditions will be disclosed at the time of quote or sale.

Customer Review Rating plus BBB Rating Summary

House of Antique Hardware Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 802 NE Davis St

    Portland, OR 97232 (888) 223-2545 (503) 231-4089


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/13/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Ordered door hinges. They arrived pre-packaged in pairs from original manufacturer in India. Antiques is saying hinges are sold individually but packaged in sets. They are breaking down a packaged product and doubling sales. It is deceptive. Nobody buys just one hinge ... that's why they are packaged in pairs. They tried to get us to double our order. No way. The website is misleading and they know it. We ordered six rim locks and six sets of hinges. We rec'd two rim locks and six hinges paired in three boxes. The balance of the order was back ordered. I have returned merchandise. I tried to s/w customer service twice.

Desired Settlement: Full refund.

Business Response: Initial Business Response /* (1000, 5, 2013/12/19) */ House of Antique Hardware made efforts to understand the complainant's perspective and offered various options of resolution in the advance of customer service. We were left the final option of simply having issued a full refund for the merchandise purchased as a form of closure.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on House of Antique Hardware Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart