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BBB Accredited Business since
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This company retails specialty hardware, plumbing and lighting fixtures online for the renovation and restoration community.
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A BBB Accredited Business since
BBB has determined that House of Antique Hardware Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for House of Antique Hardware Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Roy Prange, President
Building Materials Building Materials - Reclaimed & Recycled Hardware - Retail Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail Antiques - Dealers Other Building Material Dealers (NAICS: 444190)
Method(s) of PaymentVisa, MC, Discover, Amex and Paypal.
Refund and Exchange PolicyThe 20-Day return- Merchandise ordered from our website may be returned in its original condition within 20 days of the initial ship date. The initial ship date is the date your package left our warehouse and is stated in the shipping notification email. Providing the returned merchandise has not been installed or altered, and arrives at our warehouse complete and un-damaged, we will process a credit for the returned item. Return shipping costs are the buyer’s responsibility.
After 20 Days - In the event a merchandise return is received after 20 days from the ship date we reserve the right to apply a re-stocking fee of 20%. We accept returns for partial credit if they are received up to 45 days after the initial ship date.
Items received more than 45 days from the initial ship date will be returned and you will be responsible for the return shipping cost.
Please package your return carefully! Any merchandise that is incomplete or damaged in return shipment is not eligible for refund.
Special orders conducted by phone may require either a higher re-stocking fee or be non-returnable. Such special conditions will be disclosed at the time of quote or sale.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview