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Find a Location

Thrift Books Global, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThrift Books Global, LLC

    Used Books
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.61/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    20 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Thrift Books Global, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      18300 Cascade Ave S Ste 150, Seattle, WA 98188
      BBB File Opened:
      4/14/2005
      Years in Business:
      20
      Business Started:
      9/1/2003
      Business Started Locally:
      9/1/2003
      Business Incorporated:
      7/25/2003
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Thrift Books, LLC
      Business Management
      • Mr. Mike Ward, President
      • Mr. Kenneth Goldstein, Member
      • Ms. Candice Stinnett, Customer Service Manager
      • Ms. Jennifer Flannery, Manager
      Contact Information

      Principal

      • Mr. Mike Ward, President
      • Mr. Kenneth Goldstein, Member
      • Ms. Candice Stinnett, Customer Service Manager

      Customer Contact

      • Ms. Candice Stinnett, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      38 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Delivery Issues
      Status:
      Unresolved
      Date of transaction: 11th March 2023 The amount paid to the business: USD ****** Business committed to deliver book: Perspective on Mckinsey by ************************ Nature of dispute: Item was never delivered. Business didn't answer my questions through ***** Answer through the support on thriftbooks.com stated they wouldn't help as 30 days passed since buying.Business didn't try to resolve the problem Order number: **************
      Read More

      Customer Reviews

      36 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      A Z

      1 star

      03/27/2024

      They list for sale lots of good books and DVDs. But they say on each page that if you buy 3 items for over $5 you can get one item at less than $5 for free. When you go to check out they give you no credit for the less than $5 items. There is no way to talk to them. On the telephone you get a machine speaking to you that will not help you in any way until you have a purchase order number, meaning YOU WOULD HAVE TO PAY THEM FIRST. Then they want you to pay for the items in order to get an order number before they might even answer an email. My suspicions are more than verified by the number of recent complaints, and what is in the complaints. I plan to do no more business with them other than emptying out my cart at their web site. I was placing a large order and I guess all of their customers who place larger orders face these same problems. As I recall, I did not give them any information other than my emails. This BBB web site has been very helpful for me. THANKS.

      Thrift Books Global, LLC Response

      03/28/2024

      Greetings from ThriftBooks, 

      We are sorry to hear about your experience.  We do have our Reading Rewards program that awards points based on the tier level you are at.  Once you have earned 500 points, those will convert to a free book reward, where the value is determined also by the tier level of the program.

      Our customer service team is available via email, phone or live chat at the following link: ******************************************

      Our team would be happy to assist you further with any issues or concerns.

      All the best, 

      ThriftBooks

      Local BBB

      BBB Great West + Pacific

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