BBB Business Review

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This business is not BBB accredited.

Thrift Books LLC

Find a Location

Phone: (253) 275-2241 18200 Cascade Ave S #204, Tukwila, WA 98188 View Additional Email Addresses

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This company offers This company sells used books online. They also sell CDs, DVDs, and Video Games.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Thrift Books LLC include:

  • 37 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Thrift Books LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 10

Additional Information

BBB file opened: April 14, 2005 Business started: 09/01/2003 Business started locally: 09/01/2003 Business incorporated 07/25/2003 in WA
Type of Entity


Business Management
Mr. Mike Ward, President
Contact Information
Customer Contact: Amanda Tiongson, Representative
Principal: Mr. Mike Ward, President
Business Category

Books - Used & Rare Books - New

Customer Review Rating plus BBB Rating Summary

Thrift Books LLC has received 3.09 out of 5 stars based on 10 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.