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BBB Accredited Business since
Phone: (360) 668-6747 Fax: (877) 634-7547 View Additional Phone Numbers 14241 NE Woodinville Duvall Rd # 398, Woodinville, WA 98072
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This company offers internet and retail sales that consist of nutritional supplements that support eye health.
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A BBB Accredited Business since
BBB has determined that Rebuild Your Vision LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rebuild Your Vision LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Orlin Sorensen, Member
Books - New Vitamins & Food Supplements Health & Wellness Visual Impairment Products & Services Mail-Order Houses (NAICS: 454113)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
14241 NE Woodinville Duvall Rd # 398
Woodinville, WA 98072 (877) 733-4543 (360) 668-6747 Directions
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Additional Phone Numbers
- (877) 733-4543(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I am from South Africa and i have placed an order XXXXXXXXX 'Rebuild Your Vision Program', which costed $29.40 (ordered on 22/11/2013). After that i got debits twice for the below amounts, which i am not aware of and i am shocked to see the debits. I dont want the next month's recurring debit payment to happen. Request you to please stop the same and look into this with high priority.
Desired Settlement: I am satisfied with the first product. But the 'The Ocu-Plus Formula Free Trial Bottle' was mentioned as free, but the i have been charged for the same. I am not sure why i have been charged 97$ again, which is unacceptable. So i request you to please return the money for the last 2 transaction happened and i dont want any more further debit to happen.
Business Response: Initial Business Response /* (1000, 7, 2014/01/23) */ **** *************** was contacted via email on 1/2/14 concerning her complaint. We explained that the $29.40 was for the shipping charge and the payment of $97.00 came 30 days later since she had ordered our 30 day trial offer. The $27.00 was for the vitamins she signed up for which we have canceled. I spoke with **** *************** today to make sure she understood the charges which she did and said she would be contacting the BBB to retract her complaint.
Customer Reviews Summary