Business ProfileforBedMart

On 1/22/23 I went to bedmart at **** ************ ******* ****** to pruchase a new mattress for my travel trailer. I was went to purchase a nectar mattress but at the recommendation of the salesperson, I got the escape 300 mattress. On delivery day, I was told there would be an additional charge for placing the mattress but it wasnt explained when I first purchased it. Upon calling the store, they waived the fee. After trying the mattress out for the at least ************************************************************** on 3/5/23 to do the exchange for the mattress I originally intended to purchase and had delivery set for 3/10. No one called or left a message for delivery so upon calling the store they said because we missed the delivery time, they have to reschedule the delivery exchange to 3/12. Upon the arrival of the delivery truck, and subsequent attempt to remove the original mattress I bought, was when we noticed moisture and staining on the underside of the mattress at which point they said it voids the exchange warranty because of the damage. I then went into the store and was able to get the refund for the exchange and despite repeated attempts to explain that the damage was not a result of anything I did and could not foresee, their only suggestion is if Im unsatisfied with the mattress to purchase a new one. I left and when I chatted through through their website, they said the same thing that they could not resell the mattress because of its condition due to health reasons and because I was using harsh language they are ending the chat despite me only using h*** once and I intend to go elsewhere for a bed as I now have a bed that Im uncomfortable with and dont have any use for. I also searched my trailer to see where the potential moisture couldve come from and could not find any source. I also never had this problem with any mattress before. They also stated in the chat that they have pictures showing no stains upon delivery of the mattress.