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Phone: (541) 265-4490 105 NW Coast St, Newport, OR 97365
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Grand Victorian The B & B include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. Terry Obteshka, Owner Mrs. Eileen Obteshka, Owner
Bed & Breakfast Hotels
THIS LOCATION IS NOT BBB ACCREDITED
105 NW Coast St
Newport, OR 97365 (541) 265-4490 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I am a healthcare professional on a short-term assignment in Newport. I booked a room on a monthly basis with this facility based on pictures I saw on their website. When I arrived, I found that the room was much smaller and the shower to which I had access was shared with the owners! I was only told that the bathroom would be shared with guests staying in the adjacent room, and only on occasion. I was not allowed to leave my belongings in the bathroom so as to not inconvenience other guests. I was also given a 4x4in space in the fridge to store my food! The closet I was to use in my room was used as storage by the owners who had instead put in an armoire, which could not contain my small suitcase worth of clothes and further took up space in the already crowded room. The owner, Eileen, did offer to remove some of the furniture in the room but that was not an option since I was using the chair for storing my belongings that did not fit in the closet or which could not be put in the bathroom. The terms we had discussed over the phone prior to my arrival were not what I was presented with. When I complained that my space was tight the day after I arrived, no attempt was made to move me to another larger room, even though I asked the owner directly. She seemed more interested in getting my money, which she did. I paid $500 as a deposit before arriving, and $1000 immediately when I arrived. When I approached the owner about leaving, she got upset and told me she would only refund me my deposit ($500). After two hours, she came back with her husband and now said she would not refund ANY of my money. I replied that this was unfair, given the false advertising to which I was subjected. I have left this facility on Dec 22, 2014 but my money has not been refunded, in spite of having paid for the room through Jan 7 at a rate of $1000/mo. In addition, my deposit of $500 has also been withheld. The size of this room, at approx 7x12ft, is okay for overnight stays, as most of their guests do, but not for longer term stays. The owners failed to mention this and inform me BEFORE I agreed to stay with them.
Desired Settlement: I would like the owners to: 1. issue a full refund of my rent and deposit for false advertising 2. issue a written letter apologizing for the way they treated me and for falsely advertising their facilities
Case #********: **** *******
(The consumer indicated he/she DID NOT accept the response from the business.)