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BBB Accredited Business sinceAdditional Locations
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This company offers beading materials and supplies.
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A BBB Accredited Business since
BBB has determined that Fusion Beads Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Mari Eriksson, Owner
Beads Electronic Shopping (NAICS: 454111)
Alternate Business NamesFusion Beads Fusionbeads.com
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BBB Complaint Process
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Additional Phone Numbers
- (206) 781-9500(Phone)
- (888) 781-3559(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I am having trouble again with tracking my orders with this company. The website and confirmations emails plainly state you can expect your order within 3-7 business days. The tracking information provided either is untraceable or when it actually brings up any information the status is stagnant stating the pre-shipment info has been sent to the USPS. I place two orders on 7/05/2016 and there is no further information other than the pre-shipment available to my on the tracking website. I have reached out to customer support several times on all three occasions that I have ordered from this company only to get no help in determining where my order actually is in the shipping process and was told that it can take until July 22, 2016 to get my package. I am astonished that no one from this company has bothered to even look into my situation in regards to two orders totaling 276.00 dollars. For this amount of money I expect a little more of my customer service than pat answers and changing of the stated policies, guidelines and expectations.
Desired Settlement: I want what I ordered for the price I ordered it for. I want this company to realize that customer service is important and that when people order from them they should respect the customer and treat them with dignity and intelligence.
I'm so sorry to hear about your experience with the shipping times for your orders. I checked both orders and they were delivered yesterday, July 14, 2016 , 11:56 am.
Our delivery times are estimates based on performance of our shipping partners - in this case USPS. I do see that your orders shipped on July 7, 2016 and were delivered on July 14, 2016 which is within our estimates of 3-7 business days once your order ships.
I also wanted to apologize if you felt that you did not receive the level of Customer Support that we hope to provide you at Fusion Beads. We greatly appreciate your business and want to let you know that every time you contact us - whether you are having a problem with an order or have a question about a product or future order. We do have some policies in place for shipments as we have seen that they will not always progress on a daily basis so we do like to wait out our time frames to be sure we give the package enough time to arrive. I'm sorry if we did not communicate that along with our commitment to taking care of customers in case these systems fail. Please let us know if there is anything else we can do for you with these orders or any others you place. We are a small team and we take this type of feedback very seriously so we will be discussing this in our next team meeting. Thank you for giving us the opportunity to respond to your concerns.
Customer Support Manager
Problems with Product/Service
Read Complaint Details
Complaint: I ordered beads from this online store. The wrong ones were sent. I called them to inform them right away. I paid a lot of money to mail the incorrect items back with insurance and tracking. I have been constantly emailing the business and calling them to ask them where my FULL refund is. They keep promising to issue it but they have not up to this date.
Desired Settlement: Full refund of $10.43 back to my visa.
Business Response: Initial Business Response /* (1000, 5, 2014/03/14) */ Hello - we refunded this customer on 3/11/14 for 10.43. The customer emailed us about this situation and we processed the return the next day. We do state a 10 business day turnaround for any returns that we receive. Returns are processed in a 2-step process. First our warehouse verifies the products returned and then our customer service department processes the refund. We make every attempt to complete this process in less than 10 business days. We are very sorry to hear that ***** did not have a positive experience with Fusion Beads and would love the opportunity to turn around this feeling. We, at Fusion Beads, take customer support very seriously and think that every customer contact is an opportunity to help our customers and get to know them. Thank you. Final Consumer Response /* (2000, 7, 2014/03/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund took long but finally received.