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          Find a Location

          Umpqua Bank has 179 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Umpqua Bank

              1 SW Columbia St Portland, OR 97258-2002

            • Umpqua Bank

              445 SE Main St Roseburg, OR 97470-4934

            • Umpqua Bank

              6021 244th St SW Mountlake Ter, WA 98043-5400

            • Umpqua Bank

              24120 Van Ry Blvd Ste 300 Mountlake Terrace, WA 98043

            • Umpqua Bank

              13183 SE 172nd Ave Ste 174 Happy Valley, OR 97086

            Business ProfileUmpqua Bank

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            8/24/2009STERLING SAVINGS BANK NAME BEING MISUSED IN PHONE SCAML CALLER ID Reveals "NetScope" 949-450-1122An interesting thread regarding the name "NetScope" linked to a phishing scam is being utilized in yet another phone scam misusing the good name of Sterling Savings Bank. Here is that thread:http://74.125.155.132/search?q=cache:3JfND12awRAJ:its.ucsc.edu/security_awareness/scam.php+NetScope,+scam%3F&cd=3&hl=en&ct=clnk&gl=usBBB received a call from a woman reporting a scam call she received about her "Sterling Savings Bank" account. The person wanted her social security number. She didn't have an account with Sterling so knew it was a scam, however, she contacted her local branch office, and they told her that others were reporting this activity as well.BBB ADVICESterling Savings Bank has an excellent SECURITY page on its web site explaining how these phishing scams work: http://www.sterlingsavingsbank.com/landing_pages/Phishing/index.html
            See all additional business information

            Contact Information

            1 SW Columbia St

            Portland, OR 97258-2002

            Visit Website
            (866) 486-7782

            Customer Reviews

            1/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers commercial and consumer banking, mortgage lending and investment services.

            Business Details

            This is a multi-location business.

            Find a Location

            Umpqua Bank has 179 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Umpqua Bank

                1 SW Columbia St Portland, OR 97258-2002

              • Umpqua Bank

                445 SE Main St Roseburg, OR 97470-4934

              • Umpqua Bank

                6021 244th St SW Mountlake Ter, WA 98043-5400

              • Umpqua Bank

                24120 Van Ry Blvd Ste 300 Mountlake Terrace, WA 98043

              • Umpqua Bank

                13183 SE 172nd Ave Ste 174 Happy Valley, OR 97086

              Headquarters
              1 SW Columbia St, Portland, OR 97258-2002
              BBB File Opened:
              1/11/1980
              Years in Business:
              70
              Business Started:
              11/1/1953
              Business Started Locally:
              11/1/1953
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Umpqua Bank Home Lending
              • Umpqua Commercial Banking Center
              • Centennial Bancorp
              • Umpqua Distribution Center
              • Umpqua Bank
              • Umpqua Bank Equipment Lease & Finance
              • Umpqua Bank Leasing
              • Umpqua Bank Mortgage
              • Umpqua Private Bank
              • Sterling Savings Bank Home Loan Division
              • Sterling Savings Bank
              • Sterling Financial Corporation
              • Sterling Savings Bank Hm Loan
              • Sterling Savings Assoc
              • Sterling Bank
              Business Management
              • Ms. Katie Loveday, Sr. Compliance Officer
              • Mr. Erik Melin, Vice President
              Contact Information

              Principal

              • Mr. Erik Melin, Vice President

              Customer Contact

              • Ms. Katie Loveday, Sr. Compliance Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              25 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/07/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I got a letter from the ** ************************* saying Umpqua Bank had money due **. The mortgage on my previous house was held by Umpqua Bank and it seems that the money due us was the refund of the last payment made. I contacted Umpqua Bank and they said I would have to go to a branch to submit documentation. In spring 2022, I went to Umpqua Bank's ********* branch and submitted the letter I got from the State Controller, a mortgage statement, and my driver's license. They said the bank would look into it and get back to me. It has been a very long time and I have not received any news about the funds. I recently called the customer service number, was told I was being transferred to ******************* and after being on hold for a long time, was hung up on.Please contact the bank and find out what the delay is and why they haven't been able to find these missing funds. The ** State Controller does not have the money, which I have repeatedly checked for on their website.Sincerely,******** & *************************
              Read More
              Read 24 More Complaints

              Customer Reviews

              22 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kadesh W

              04/12/2024

              *** worked with 100s of banks, had accounts with a few dozen. I was with ************* They were AWESOME then they merged with umpqua the horror! Several people I know wanted away from umpqua but were trapped until a refinance or whatever. Others got away before the merger knowing umpqua was already a mess. I thought I would be ok because Columbia was such a good bank. UMPQUA IS HANDS DOWN the worst financial institution on the planet. A class act lawsuit on this bank like no they will ensue. The most back stabbing crack head institution I have ever encountered.
              Read 21 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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