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This company offers auto alarms, sound systems and accessories.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Car Toys Inc include:
- Failure to respond to 2 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||49|
|Total Closed Complaints||75|
Additional Complaint Information
On January 30, 2013, BBB recognized a pattern of complaints from consumers regarding advertising and service issues. Consumers allege they are given a specific price for a product, including installation, but the final cost is more than what was quoted. Car Toys Inc claims additional parts are needed, which is what causes the price to increase. Consumers also allege the product will not work properly after installation, or the vehicle was damaged during installation. Consumers claim when they request a refund, the company tells them all but the installation cost will be refunded, though consumers were not previously made aware of that policy.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dan Brettler, CEO Madeline David, Digital Marketing Manager Mr. Daniel Brettler, Chairman/CEO Mr. Jim Horrigan, Communications Manager Jessica Hunt, Manager Mr. Jeff Johnson, Regional Manager, Oregon Mr. Alex Keeney, Manager Mr. Cameron Latimer, Manager Ms. Lisa Merrill, Regional Assistant Mr. Argola Russell, Regional Manager, Southern Washington Mrs. Michelle Simon, Assistant to President/CEO Mr. Andrew Steele, Vice President Mr. Sean Vermeulen, Regional Manager, Northern Washington
Auto Service - Sound Systems Sales & Service Home Electronics Cellular Telephone Service & Supplies Auto Alarms & Security Systems Auto Electric Equipment Electric Equipment & Supplies - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview