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This business is not BBB accredited.

Car Toys Inc

Find a Location

Phone: (206) 443-0980 Fax: (206) 443-2525 View Additional Phone Numbers 400 Fairview Ave N  Ste 900, Seattle, WA 98109 View Additional Email Addresses http://www.cartoys.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto alarms, sound systems and accessories.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Car Toys Inc include:

  • Failure to respond to 2 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

75 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 3
Delivery Issues 4
Guarantee/Warranty Issues 4
Problems with Product/Service 49
Total Closed Complaints 75

Additional Complaint Information

On January 30, 2013, BBB recognized a pattern of complaints from consumers regarding advertising and service issues. Consumers allege they are given a specific price for a product, including installation, but the final cost is more than what was quoted. Car Toys Inc claims additional parts are needed, which is what causes the price to increase. Consumers also allege the product will not work properly after installation, or the vehicle was damaged during installation. Consumers claim when they request a refund, the company tells them all but the installation cost will be refunded, though consumers were not previously made aware of that policy.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Car Toys Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 14

Additional Information

BBB file opened: January 01, 1987 Business started: 01/01/1987 in 0 Business started locally: 01/01/1987
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Dan Brettler, CEO Madeline David, Digital Marketing Manager Mr. Daniel Brettler, Chairman/CEO Mr. Jim Horrigan, Communications Manager Jessica Hunt, Manager Mr. Jeff Johnson, Regional Manager, Oregon Mr. Alex Keeney, Manager Mr. Cameron Latimer, Manager Ms. Lisa Merrill, Regional Assistant Mr. Argola Russell, Regional Manager, Southern Washington Mrs. Michelle Simon, Assistant to President/CEO Mr. Andrew Steele, Vice President Mr. Sean Vermeulen, Regional Manager, Northern Washington
Contact Information
Principal: Mr. Dan Brettler, CEO
Principal: Madeline David, Digital Marketing Manager
Business Category

Auto Service - Sound Systems Sales & Service Home Electronics Cellular Telephone Service & Supplies Auto Alarms & Security Systems Auto Electric Equipment Electric Equipment & Supplies - Retail


Customer Review Rating plus BBB Rating Summary

Car Toys Inc has received 2.66 out of 5 stars based on 14 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.