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BBB Accredited Business since
Phone: (360) 833-2281 2119 SE 192nd Ave, Camas, WA 98607
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This company offers automotive repair services, except tires, bodywork, exhaust and European vehicles.
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A BBB Accredited Business since
BBB has determined that Top Performance Automotive, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Top Performance Automotive, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Tony Martin, President
Auto Repair & Service Auto Repairing - Foreign Brake Service Carburetors Engines - Fuel Injection Service & Parts Engines - Rebuild & Exchange Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Clutches Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)
Alternate Business NamesTop Performance Automotive Inc
2119 SE 192nd Ave
Camas, WA 98607 (360) 833-2281 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The number we originally called was for "*********** ***** in Camas owned by a *** ****** # *** ******** , to make an appointment to repair a car we bought for our Veteran disabled son. I had looked at all the reviews on ****** **** and chose them because of the great reviews and it was a small shop. When I called the above number it rang and was picked up by a man that said "Top Performance" I was confused and I told him that I thought I was calling *********** ***** and he said"that's us" so I made an appointment , my wife and I dropped off the car on a Sunday and left a not telling them where to look for issues that other mechanic in Gresham Oregon saw but wanted us to go to an expert in Volvo's. They did not one but two diagnostics on the car which I didn't realize that there would be two different charges. Then they sent us an estimate on the cost , wow! over 3,000.00. I told them we would be getting the car. But before we got our car I did some research on this shop and what I found was this: The original shop we thought we were taken to has a different phone number than Top Performance does so when you phone *********** **** Top Performance answers the phone, I found this confusing SO,, When I picked up the car I asked **** he was taking my payment I said "When my husband made this appointment he called *********** **** which has a totally separate number than your shop and your shop answered the phone, why is that ? Well he said "that's us" and I told him "no it's not” so then he replied "well the other place's owner retired and he sold us his client list" and then I added "Oh and phone number as well huh?". I told him why we came there thinking that the other shop and mechanic was the one we were going to and you led us to believe that this was the same place. Why did you do that? Then he became snotty "well if you didn't know you weren't at the same shop then you’re stupid" UNREAL! This is/was a bait and switch shell game.
Desired Settlement: They need to stop using deceptive practices to obtain customers , change the phone number of the closed business and stop holding your business out as the one that you purchased the client list from , That owner does not work there, never worked there nor does he own Top Performance. We would like our money back of 159.24 , they had already done the inspection before I found that they were not the same company. They got our business by deception.
|9/9/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Took car to the shop with a complaint that suddenly the car was stuttering and hesistating while driving. Initially they estimated that the problem was with ignition coils ($300+), after replacing that, the problem remained unresolved. Next the indicated that the valves needed to be rebuilt ($600+), also that did not resolve the problem. Mind you that this was after keeping the car for about a week, then finally, they discovered that the real problem with the vehicle is that someone put sugar in the gas tank. This involved the dropping and draining of the tank, replaced fuel filter and fuel pump, flushing the gas line and cleaning the fuel injectors ($300+). Final cost was $1200, which I should not be totally responsible for.
Desired Settlement: Due to their failure to accurately diagnois the real fault in repairing my car, I should not be held liable for thing that were done that did not resolve the problem. I feel that I have been overcharged $900 for their mistakes in trying to accurately define the problem with my car and should not be held liable.
Business Response: Initial Business Response /* (1000, 5, 2013/10/15) */ *** ***** brought his 00 Honda Accord V6 into Top Performance Automotive with the engine running very poorly. We performed tests on his vehicle and found a misfire on every cylinder. After completing engine diagnostics, ignition spark and fuel pressure was normal. Engine was making loud ticking noise due to some loose valves (out of adjustment). We diagnosed further, removed the engine timing belt cover to inspect for a jumped or damaged timing belt. Also, we removed a valve cover to check valve train adjustments. Timing belt was fine but some valves were very loose and others very tight. A common problem with Honda's is the valves adjustment causing multiple cylinder misfires. We adjusted engine valves not "rebuilt" (like *** ***** indicates) and engine ran a lot better but not perfect, (valves were quiet). Technician test drove vehicle and engine progressively ran worst. Performed additional tests on engine and found the fuel pressure was in normal range but the volume was low. Removed fuel tank to inspect fuel pump and strainer (vehicle does not have a fuel filter, only a strainer inside fuel tank). Fuel tank had been contaminated with sugar and had progressively damaged fuel pump, clogged the strainer and was plugging the fuel injectors. We cleaned the fuel tank, replaced the fuel pump, strainer and performed a "no charge" fuel injection flush to make sure the injectors would be ok or have to be replaced. Fuel injectors were ok after flushing. We did not replace any ignition coils as stated by *** *****. We did not rebuild the valves for $600 as stated by *** *****. We charged $382 for engine valve adjustment and gasket replacement (V-6 engine). We did not charge for the fuel injection flush. The engine needed a valve adjustment badly (which is a common problem) and engine ran so much better afterwards. Engine needed this service regardless for all misfires to be corrected. It is not a common vehicle failure to have sugar in fuel tank so diagnostics took a little longer than normal and we have no control on parts availability but we did not charge *** ***** for anything not needed not did we make any mistakes. Final Consumer Response /* (3000, 7, 2013/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because the car had an engine put in, in March 2012 by Performance and it would seem highly unlikely that the valves would need adjusted in less than 16k miles unless of course when the engine was installed the valve were not adjusted. Plus as stated the valve adjustment did not rectify the problem, therefore should not be charged. Final Business Response /* (4000, 9, 2013/10/31) */ The engine was installed by Top Performance and *** ***** chose to have a "used" engine installed instead of a new engine. When Top Performance installs a "used" engine, we will replace gaskets, some seals, spark plugs, water pump, timing belt, antifreeze, oil and filter. We do not go inside the engine and replace or adjust internal engine parts. The engine ran perfect when leaving the shop 6 months ago. It is the customer's responsibility to perform regular service intervals on any vehicle to keep operating conditions at their best. The valve adjustment was needed as stated before and the engine ran a lot better but was not perfect. With the continuation of test drives and diagnosis, the engine progressively ran worst due to the sugar in the fuel tank. *** ***** vehicle had multiple issues happening at the same time which made the conditions more difficult to locate. Adjusting the valves 6 months prior or at present time would have been the same expense. The valve adjustment was a desperately needed service and if they were not adjusted, they would have started burning due to some valves being very tight. If adjustment would have been put off any longer, the repair costs would have been approximately $1900.00 for a cylinder head valve rebuild.