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BBB Accredited Business since
Northwest Auto Services Inc
Phone: (253) 535-6185 Fax: (253) 535-1501 9804 1/2 McKinley Ave E, Tacoma, WA 98445
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This company offers auto repair and service.
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A BBB Accredited Business since
BBB has determined that Northwest Auto Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Northwest Auto Services Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mark Bright, President
Auto Repair & Service Auto Repair & Service - Airbags Auto Repair - Steering & Suspension Auto Repair - Tune-Up Auto Repair - Maintenance Transmissions - Automobile Differentials - Automobile Auto Services Auto Services - Oil & Lube Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)
Hours of OperationMonday - Friday
8:00am - 5:30pm
9804 1/2 McKinley Ave E
Tacoma, WA 98445 (253) 535-6185 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: ook my car to Northwest Auto and told them I had a bad stater. Mark (the owner) did a diagnostic test ($40.00) and told me it was not the starter but a bad alternator. so I purchased an alternator ($252.00 + tax) and he installed it for $80.00 on my car. The next day my car was still not working so I took it back and he did another diagnostic test and told me I had a bad starter about ($100.00 + tax) and 160.00 to install. Refused to refund me for his mistake on the alternator and then told me he wouldn't even install the stater because he was offended that I was upset and felt I was ripped off. This company has been around for a while and I have done business with them before without issue so I know they know what their doing but this was clearly a mistake on their part and they refuse to make it right. I believe I am owed a full refund for their dishonesty. I tried politely to discuss the issue but Mark refused to admit any wrong doing and just told me leave and never come back.
Desired Settlement: To have my money refunded in full.
Business Response: Mike had Asked to check for a starter problem....Well first there is an Issue with a under charged Battery and an Alt that wasn't Charging.....Also a Battery that wouldn't pass Hydromiter Cell Testing....He did repair that as asked...His starting problems continued...even more over night...We kept the Range Rover over night Wow starter Bendix is bad....Ok no electrical test will find that problem........We will not offering any or free Labors or Refunds....
Business Response: There will be NO REFUND from Northwest Auto Service on **** ****s Complaint...Mark B******...Thank you
Read Complaint Details
Complaint: On 09-30-13, I spoke to a friend about an ongoing issue with the recently replaced transmission done by NW Auto Service on my daughter's 95 S10 pickup. The friend had been the one that referred us there and so he spoke to **** and made arrangements for us to have him look at the transmission on 1-01-13. That day the friend called me and said that the fuel injection system was the issue and that he would look for a part as **** was going to charge $950 for the work, which he felt was overpriced. He told me to pick up the truck and he would call me about the part. My daughter went to get it and was told the bill was $80. I had to go there to pay the bill and find out what it was for as I thought he would have just taken it on a test drive and I did not expect a bill as he had guaranteed his transmission. Come to find out, **** had put a tester on the car to diagnose the error code, which only came on after he did the transmission work and I thought something had not been reset. I never authorized the computer test and have now had another shop look at the problem and are having it fixed for over half the price as it is just a couple of hoses that are messed up, not the injectors as **** stated. **** did unauthorized work to the vehicle
Desired Settlement: The refund of the unauthorized work charges of $87.60.
Business Response: Initial Business Response /* (1000, 8, 2013/10/22) */ This was a friend of a friend referal.Diagnose of transmission problem FREE.Rebuild of treansmission was $500.00 off normal price.Rechecked transmission work FREE. Truck was running so poor-black smoke and a gas smell. Inspected engine running poor-fuel pressure drop test-shown a fuel leak under the intake manifold. the correct repair is: new fuel injector and feed hoses-new injector unit or risk fire or engine damage...The shop the customer used only did the feed hoses only-not a good idea. We will not be refunding the money in question. We have given great discounts to this customer already. We wish him luck. Final Consumer Response /* (3000, 10, 2013/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The engine test was unauthorized and unwanted. The only authorized work was a check of the transmission that we thought was the issue. If the transmission was not the issue, we would have taken it to where we ended up getting the work done. There was no communication or any authorization in any way to do the engine check. Regardless of any previous discounts, this was a separate issue. The only link is that the check engine light was not on before the transmission rebuild, but was on after it was done. One of the fuel lines had a "cut" on it, but everything else seemed to be fine. Regardless, the engine test was unauthorized and unwanted. I am requesting my money back for the unauthorized work.
|2/6/2014||Problems with Product/Service|