Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Fishhook Auto Care

Phone: (907) 373-1948 Fax: (907) 376-9041 2300 N Wasilla Fishhook Rd, Wasilla, AK 99654 View Additional Email Addresses http://fishhookautorepair.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers tire sales and full service auto repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fishhook Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fishhook Auto Care include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fishhook Auto Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 11, 2008 Business started: 03/01/2005 in AK Business started locally: 03/01/2005 Business incorporated 04/01/2005 in AK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us/occ
Phone Number: (907) 465-2534
don.habeger@alaska.gov

Type of Entity

Corporation

Business Management
Mr. Brian Landsdale, President
Contact Information
Principal: Mr. Brian Landsdale, President
Business Category

Auto Repair & Service Auto Repairing - Foreign Tire Dealers Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)

Products & Services

Fishhook Auto Care offers the following product(s): Tires and Auto Related Service Products

Method(s) of Payment

Cash ,Check, Visa, Master Card, American Express, Discover Card, We also offer credit services thru Synchrony financial for those unexpected cost at 6 months no interest financing for those that qualify. Minimum purchase of 199.00 required for financing.

Refund and Exchange Policy

24 Month 24000 Mile Warranty on parts and service on Qualified repairs. See rear of invoice for full Warranty details or inquire at service counter or by calling 907-373-1948

Alternate Business Names
Fishhook Tire & Automotive Repair Inc
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.