BBB Accredited Business since
Phone: (425) 828-3600 Fax: (425) 828-3633 8410 120th Ave NE, Kirkland, WA 98033
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This company offers Independent Subaru repair services.
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A BBB Accredited Business since
BBB has determined that All Wheel Drive Auto LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All Wheel Drive Auto LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Justin Stobb, Managing Member Mrs. Dee Dee Stobb, Member
Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Fuel Injection Service & Parts Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Auto Service - Specialty Parts Auto Perform, Race & Sport Equipment Drive Shafts Clutches Shock Absorbers Accident Reconstruction Service Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)
Method(s) of PaymentVisa, Mastercard, Discover, Cash and Checks
Alternate Business NamesAll Wheel Drive Auto
8410 120th Ave NE
Kirkland, WA 98033 (425) 828-3600 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I took my car to AWD Auto to have a major engine repair($4700.00). Something they did caused further problems to my car that they would not stand behind their work. It cost me money and time that if things had been done correctly would have never happened.After I got my car out of the shop I noticed a loud noise that I have never heard before. I brought my car back to AWD Auto to diagnose the issue. They charge me $30 and tell me that to fix this it will cost me $2300. They tell me that my turbo is blown and that it needs to be replaced immediately.This is unfortunate/fortunate because the turbo had been replaced 7 months prior and was still under warranty. They told me that they wouldn't handle the warranty because it wasn't through their shop that it was originally replaced. I had two options, I pay AWD $2300 or I get a new turbo on my own under the warranty with a cost in parts( for gaskets and screws), aprox $100. I was able to bring my car to another mechanic to remove the old turbo. As he is removing the turbo he sees that one of the air hoses in my car was loose. He tells me that he knows this is the problem. He is the first person besides AWD Auto to put his hands on my car. I tell him not to fix anything, not to do anything but remove the "bad turbo" I brought the old turbo up to AWD auto and had their "experts" look at it over the counter. They still advised that yes it needed to be replaced.OK so I drive to Everett were the warranty was through, I speak with the owner and show him the old turbo. "He looks at the turbo and can find NOTHING wrong with it. Of course.Being that he stands behind all his work he gave me a new one anyways. Just to be on the safe side. I get the new turbo back on my car, take it for a drive, what do you know, the problem is still there. I drive to AWD and show the"expert" what my mechanic thought it was. "expert grabs a screwdriver, 30sec later PROBLEM SOLVED. Car runs great. AWD auto forgot to tighten an air hose when they did their repair. AWD denies all
Desired Settlement: DesiredSettlementID: Other (requires explanation) AWD neglected to finish the job correctly. They denied me $80 that i was willing to settle with. I would like a partial refund for not finishing their work that i payed for. I would like a reimbursement for the parts/labor approx $100, for cost of fuel to drive to and from Everett, the refund $30 diagnosis charge, reimburse me for having to take the day off work. $70-work comp$10- gas $200-refund from not finishing $4700 repair$100- part/labor$30-diagnosis= $410 settlement.
For the record I called **** on 01/26/2015 at 10:32 am, I then followed up with an email to *******@hotmail.com' at 1:36 pm, I have proof to both of those methods of reaching out to the customer, **** never returned my call or replied to my email.