If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers auto mechanical service and repair for import automobiles.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that A I R Import Repairs Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for A I R Import Repairs Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Smith, President
Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Transmissions - Automobile Auto Services Auto Air Conditioning Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)
Method(s) of PaymentCash and Credit cards
8016 27th St W
University Place, WA 98466 (253) 565-3049 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Ok here's the story about my experience with this company. My 2004 Volkswagen Touareg driver's side headlight went out. My car uses the Bi-Xenon HID system and the bulbs can be expensive. Thinking that it was just a burnt out bulb I went to ********** and bought a new one. After replacing it, the headlight was still out. I finally broke down and went to an auto shop to have it inspected. AIR Import diagnosed that the headlight was blowing fuses and the main control module for the headlight needed to be replaced. It was $625.00 for the part! After the parts and labor I was almost a thousand dollars into a headlight repair. I later researched the same part online (OEM brand new) for around $250. After they installed the control module the mechanics said that the new headlight bulb I had purchased didn't work so I paid an additional $185 to have another one installed. I was now well over a thousand dollars for a simple repair. Although most repair shops roughly charge between $90-100 for hourly labor, I felt that AIR Import failed to address the best possible repair to potentially save me, the customer, money. This was a total scam. On top of that, a few hours after the repair, the headlight went out again. I had to readjusted the headlight which tightened up the connection on the back. I also replaced the original bulb I bought from ********** and found out that it also worked. I called AIR Import to dispute and possibly be reimbursed for their false assessment which cost me the extra $185. They refused to take the bulb back and showed very poor customer service and retainability for any future services. The manager **** ***** told me to keep the bulb for the future when I would need it. However, these bulbs are guaranteed to last awhile, so it seemed insignificant to keep it. Also, this company utilizes many repair parts on a constant basis. I would never recommend this company to anyone. Understandably, when you own a European vehicle like Audi, BMW, or Volkswagen it is probable that you may spend more on parts than a GM vehicle. However, AIR Import was outrageous in how they assessed the problem as it seemed to be only geared towards profits. Buy-and-large, it is important for mechanic shops to maintain a good customer base to stay in business because mechanics are a dime-a-dozen and they don't receive constant business. Also, for their "policies" to not have any room for reimbursement is ridiculous.
Desired Settlement: **** ***** refused to cooperate for a potential reimbursement settlement of $185. This was the total cost of the headlight bulb part plus labor, environmental tax, and sales tax. The total cost could've been avoided had they noticed that the headlight was not tightly secured to the main harness connection on the back of the assembly. This was a lower reimbursement sum that I figured Mr. ***** was willing to consider. Mr. ***** displayed poor customer regard and care that stopped any future business with this company.
Please see the attached word document for our response to this matter.
February 23, 2015