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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Snow's Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Snow's Auto include:
- Length of time business has been operating
- Response to 17 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||17|
Additional Complaint Information
On September 3, 2015 BBB contacted Snow's Auto for a response regarding a pattern of complaints concerning Snow's Auto's sales department. Particularly, we specifically noticed claims from consumers stating that they were over promised by the sales person regarding parts being available, installation time, parts suitable for their vehicle, pricing as quoted, color will match, etc. and poor customer service regarding fixing installation/mechanical problems, communicating with the customers, returning phone calls and providing accurate and truthful information.
On September 18, 2015, Snow's Auto replied with the following statement. One of my main goals in owning a local business is to have the highest standards of being good, honest and fair to the community. I do realize my employees have made mistakes but I know that on a case by case basis we have met or exceeded typical business standards for how those mistakeshave been handled. Some complaints are a result of new hires trying toearn a position; others are mistakes made by existing employees beingimperfect humans; and I am sure you understand some complaints arefrivolous and the customer has simply refused to be satisfied despite ourefforts. Nevertheless, we discuss all complaints and I assure you we allcare. We all strive for perfection though no one is perfect. Despite ourshortcomings, I can assure that we have and will acknowledge legitimatecomplaints/mistakes, give great effort to correct them and do more thanhandle them fairly. Our track record reflects this. With my employees I tolerate mistakes however, I do monitor them. If anemployee makes too many mistakes without signs of improvement, I have andwill terminate their employment. As much as possible I create policiesand procedures, discuss them with staff and provide coaching/training.This is all in effort not to just prevent complaints but to give customers the best possible experience. We will continue to strive for perfection.
BBB is satisfied with the company's commitment to further train their employees and address customer concerns.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Cary Snow, Owner
Auto Radios & Stereos - Sales & Repair Tire Dealers Auto Customizing Auto Accessories Auto Electric Service Auto Service - Window Tinting Auto Services Truck Bedliner Auto Alarms & Security Systems Auto Bumpers, Guards & Grilles
Alternate Business NamesInland Window Tinting Snow's Automotive Upgrades and Accessories, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview