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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that 509cars.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 509cars.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
Phone Number: (360) 664-0116
Fax Number: 360-705-6699
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Vic Pestrin, Owner & General Manager
Auto Parts & Supplies - Used All-Terrain Vehicles - ATVs Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Diagnostic Service Auto Repair & Service Auto Warranty Processing Service Auto Services - Oil & Lube
Alternate Business NamesFourth Letter T, LLC Hallmark Automotive Hallmark Suzuki
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8814 E Sprague Ave
Spokane Vly, WA 99212 (509) 924-2233 Directions
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The vehicle was purchased on February 22nd of 2016, under the agreement that scratches and dents would be repaired. after 2 visits, the dents were addressed in a very satisfactory manner, and after 2 more visits, the scratches are still not corrected in a proper way. I emailed the owner on March 14th regarding this and was informed that my request is unrealistic.
Desired Settlement: I would like a billing adjustment of $450 to cover the discounted cost to repair the scratches on the front left corner of the bumper and the LH door.
Business Response: We did not agree to repaint the car at the time of purchase. We agreed to touch up and do some paintless dent repair. This was done twice that I'm aware of. This process make's any small dents and scratches less visible but are not perfect. Mr. ******** wants the car repainted to look like new. We did not bargain for that and had he insisted that repaint work be done we would have adjusted the price for that. So we reject his claim for $450. thank you
I did not expect the vehicle to be repainted. I expect the vehicle and the damage to the paint be repaired. Not an entire repaint. I do accept the minor and normal wear and tear on the paint such as chips, but the large scratch and the Deep gouges are not normal wear and tear. I do expect Those portions to be repaired correctly as agreed upon when the vehicle was purchased
|3/3/2015||Problems with Product/Service | Complaint Details Unavailable|
|9/4/2014||Problems with Product/Service | Complaint Details Unavailable|
Customer Reviews Summary