This business is not BBB accredited.
Phone: (907) 563-1633 Fax: (907) 563-1634 4517 Old Seward Hwy, Anchorage, AK 99503 View Additional Web Addresses
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This company offers used auto sales services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce, Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Business ManagementMr. Ryan Carter, President
Auto Dealers - Used Cars Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)
Hours of OperationMonday - Saturday 9:30am - 7:30pm
Sunday 11:00am - 6:00pm
Alternate Business NamesRE & L Services LLC
THIS LOCATION IS NOT BBB ACCREDITED
4517 Old Seward Hwy
Anchorage, AK 99503 (907) 563-1633 Directions
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Read Complaint Details
Complaint: R&E Auto failed to retrieve the needed paperwork upon a car I purchased on November 7th, 2014. The paper work was the registration and title for the vehicle. On numerous occasions I have called in to remind and ask them to file for the title and registration, to no avail. It has been 4 months since purchase and I just want the paperwork I am entitled to with purchase.
Desired Settlement: Please contact them so I may receive these documents in an orderly manner, thank you.
Business Response: We have mailed the customer his paperwork to the address he gave us as requested. If he needs another copy we can have that done also. We have confirmed that the vehicle is in the customer's name, we will call the customer and make sure we have the correct information and if needed get a duplicate title and registration
Read Complaint Details
Complaint: I sold my car that I had a loan with ********* to this dealership called R and E auto, its been over a month and a half since and they still havnt paid off my loan, ive been asking him for weeks to get it paid off and each time he said he would get it done, and I don't want it messing up my credit for non payment. I heard of a couple people that had similar problems with this guy, one it had been 3 months and he didn't pay off the loan and non payment was messing up his credit, and another guy had to go in with a lawyer before he finally paid it off.
Desired Settlement: I emailed a lawyer today for a consultation
Business Response: I thought this was taken care of. I will have this done ASAP. I forwarded all the info to the company that handles the flooring of the vehicles I purchase and I don't know what happened. I will resolve this on 4.01.2015
Problems with Product/Service
Read Complaint Details
Complaint: I have, in writing that R & E Auto made a contract agreement to pay off the lien on my trade-in. I've done numerous follow-ups with the manager, **** ******, and the lien holder since purchase of the vehicle with still no loan payoff. By law the dealer has 30 days to pay off the note. As of November 15th, 2013 the vehicle is physically in the dealership's possession, and nothing has been resolved no matter how many times I've contacted them. I turned over possession of the vehicle and keys to the dealership on the date I bought the new car. Since the sale I've been making every monthly car payment, on the old vehicle and the one I'm physically in possession of.
Desired Settlement: R & E Auto needs to abide by all of their agreements made in the contact, to reinburse the full amount of payments made to the lien holder by myself since contract signing, and sale November 15th, 2013.
Business Response: Initial Business Response /* (1000, 13, 2014/09/11) */ The customer and I had a misunderstanding on the account number. It has since been resolved and the customer paid back all monies that were due