Business ProfileforCars To Go Inc

We first learned about a 2015 **** Focus for sale at Cars To Go on Friday September 1st. We were excited to see the car as it had just ****** miles and was reasonably priced. Unfortunately the car was at the Cars To Go mechanic being looked at, so was unavailable for purchase. We put down a $500 deposit to hold the car and committed to returning the following weekend. We returned on Friday September 8th, was assured the car had a clean bill of health and purchased the vehicle. On Sunday September 10th we drove it home to *******. Upon returning home we noticed what felt to be an issue with the transmission. We notified Cars To Go on Monday September 11th that we were having the car looked at.The **** dealership completed their evaluation of the car of 9/15, informing us that the car required a new clutch, which is buried in the transmission, and would cost ~$4,000 to fix. We immediately called Cars To Go to request that they take the car back and refund our money. We were told we would have to take it up with the Finance Manager, *****. I called for ***** on a daily basis for the next 3 days, finally getting him on the phone on Monday the 18th. ***** informed me he would have to work with his owner on a remedy. After a week of follow up phone calls, not to be returned, we were finally able to catch ***** again who informed us that they give us $1,500 for the $4,000 fix but would not take the car back. I asked him to go back and ask for $3,000 or we would be forced to escalate. Upon following up via email and phone call I finally received an email back today, 10/2, 3 weeks later, stating that they have found that the car is within industry standards.