BBB Accredited Business since
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This company offers new and used auto sales and service.
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A BBB Accredited Business since
BBB has determined that Town & Country Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Town & Country Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Business ManagementMr. Rafael Martinez, President Mr. Carlos Martinez, General Manager Ms. Laurie Moog, Dealer Operations Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)
Hours of OperationSales
Monday - Saturday 9am - 9pm
Sunday 10am - 8pm
Monday - Friday 7am - 6pm
Saturday 8am - 5pm
Alternate Business NamesTown & Country Imports II Inc
19400 McLoughlin Blvd
Gladstone, OR 97027 (503) 722-5000 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: When purchasing a used car a representative told me that the oil had been changed, the filter was replaced, the transmission fluid had even replaced and all other regular maintained had been checked on the car and if it was in need it was serviced. This information provided to me was false. When I went to get the oil changed in the car after driving less than 3000 miles following the purchase I was told the oil was extremely dirty and the technician guessed it had missed at least it's last two regular service oil changed and that the engine needed to be flushed. The recognition also showed me the transmission fluid which was black with build up in it; transmission fluid is suppose to be a light pink color. In addition to their false advertisements, Town and Country Honda also neglected to tell me that the car had been repainted without the use of primer. Without primer paint can be damaged easier and when it needs to be fixed the entire area has to be repainted, not just the damaged area.
Desired Settlement: I would like reimbursement for the maintenance done on the car that was advertised as done at the time of purchase. I don't seek anything for the faulty paint job as it was not discussed at time of purchase
Business Response: Initial Business Response /* (1000, 7, 2013/11/05) */ Dear *** *********, We are very surprised to hear about your issues via the Better Business Bureau. Customer satisfaction is very important to us and we would have liked to have had the opportunity to be involvedfrom the very beginning. We are in possession of the full records of the very thorough used car inspection and all of he maintenence done on the vehicle you purchased from us. The oil and the oil filter were most definately changed and the transmission was checked for performance and the condition of the fluid was evaluated as well. we take pride in our reconditioning process. We spent almost one thousand dollars on the reconditioning of your vehicle, which included new brake pads front and rear, a new battery,an engine air filter and a cabin air filter in addition to a complete brake system flush. If we felt it was necessary to perform the transmission flush we most certainly have done so. I would like you to visit me at our Honda location so that I can share our inspection report and the details of our reconditioning process and what exactly performed on the vehicle you purchased. It is unfortunatethat you chose to have your technician perform the engine and transmission flushes without giving us the opportunity to verify his claims. Please feel free to call me if you would like to discuss this matter further. Sincerely, ****** ******** Customer Relations Manager XXX XXX-XXXX Final Consumer Response /* (3000, 10, 2013/11/19) */ I never received a call from them and so I finally called and left a message for them on Friday. I wanted to provide them with a fair amount of time to respond but have still not heard back from them. Final Business Response /* (4000, 12, 2013/11/27) */ I have spoken to *** ********* and have agreed to reimburse her for her transmission service as a goodwill gesture. We will be reimbursing the amount of $107.00.