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Find a Location

Kendall Ford of Marysville has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kendall Ford of Marysville

      15900 Smokey Point Blvd Marysville, WA 98271

    • Kendall Ford of Marysville

      15202 NE 167th Pl Woodinville, WA 98072

    Business ProfileforKendall Ford of Marysville

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company is an auto dealer offering new and used cars and parts as well as a service department.

    Business Details

    This is a multi-location business.

    Find a Location

    Kendall Ford of Marysville has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kendall Ford of Marysville

        15900 Smokey Point Blvd Marysville, WA 98271

      • Kendall Ford of Marysville

        15202 NE 167th Pl Woodinville, WA 98072

      Location of This Business
      15900 Smokey Point Blvd, Marysville, WA 98271
      BBB File Opened:
      7/1/2004
      Years in Business:
      19
      Business Started:
      7/1/2004
      Business Started Locally:
      7/1/2004
      Date of New Ownership:
      12/30/2019
      Business Incorporated:
      7/8/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Andrew Brack, CFO
      Contact Information

      Principal

      • Ms. Andrew Brack, CFO
      Additional Contact Information

      Fax Numbers

      • (360) 653-9745
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      On December 27, 2023 I called Kendall Chevrolet of Marysville and spoke to salesman Dunia Kayungi about the ***** Colorado truck. I had a number of questions prepared, which he answered. He invited me to visit the dealership to check out the the truck. I told him up front that I only wanted to see the vehicle and was checking out numerous 4x4 truck options. When I arrived at the dealership, ***** was waiting for me with a used Z71 model to look at and test drive. I asked him to drive while I checked out vehicle options and asked more questions. Upon returning to the dealership, I again restated that I wasn't going to purchase a vehicle at this time. I further explained that I have a genetic disease that causes tumors through out the body and that a brain tumor had caused a Gran Mal seizure earlier in the year. It felt like .y brain had been wiped out, and for this reason my ex-husband had agreed to help me with any vehicle evaluation and purchase. ***** left me at his desk and went to speak with his used car sales manager ************************* who came out and asked me when I was divorced.I told them it was back in 2013, but we remained close. They mocked me for requiring my ex-husband to approve of my decisions. **** asked for some financial information from me, which I already prepared. I told them immediately that I could not afford the $44k price tag, and I hoped to lower my monthly auto payments. **** wanted to check my credit rating, so I shared my son. My score came back at 723 , so despite my objections he ran a credit check to purchase this vehicle. I received daily notifications that Kendall was submitting incomplete credit applications which were adversely affecting my credit score. My credit score dropped from 732 to 600. This continued for weeks.I believe the dealership continued to submit these incomplete credit applications to deliberately affect my credit adversely in retaliation for not purchasing a vehicle I couldn't afford
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donald O

      1 star

      10/15/2021

      Do not have Rob The salesman help you in any way. I came in by recrimination with the intent on getting a car through my current lender that we were already pre approved for, that only needed the purchase order for the trade in and price of the car. Then the S!#$ show started. We were there for almost 6 hr this is something that I was told that would take a few hr, We got there around 3:00 Friday 10/8/21, my wife is disabled so she can't sit in the uncomfortable chairs they have, so after an hr or so talking numbers and being hounded on changing lenders for the 3 time and telling him NO we are staying with our lender. She goes to the car to sit in the heated sets. The salesman (ROB) hounded me again on changing lenders, something about better rate and %. Again I told him NO, this was getting annoying to say the least. He had me fill out an app for identity purposes By this time I notice that my lenders office was closed 5:30 PM and asked why is this taken so long he replied that someone was in front of us and they were doing what they can. We ended up going home after signing a temporary contract until we got the check from our lender the next day. Come to find out our lender was closed for the weekend and Monday for Columbus Day. Over the weekend found out the app for my identity was to run my credit!! because they were trying to get me financing!! they ran my credit without my permission. It dropped my credit 30 points. when I confronted them about it they said you signed the app, and the salesman (ROB) took the paper without my permission. I said they did without my knowledge and we were going through our lending Co, there was another issue with the extend warranty, the overcharged me $1000, Ended up not getting the car because my credit score dropped to low. Would like them to remove the credit pull and I will be ok with it. But will Never do business with them ever!!

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