Business ProfileforDick Hannah Hyundai of Portland

This dealer scammed me when purchasing my 2022 Hyundai Kona EV back in July of 2022. A Car that has an MSRP of $41,550 They got me to pay $65,000 for because of their "regional mark-up" on Electric Vehicles what a scam. I put $15,000 down payment on my car, and my loan ended up being $50,036.43 on a car with an MSRP of $41,500. What a complete scam. They trick you by negotiating your payment instead of what you're paying for the car. Now I'm upside down on a car that I put a $15,000 down payment on. This car now has a KBB Value of $36,000 and I have a loan out on it for $46,000. This just goes to prove that Dealers are scam artist and this dealership is the worst. I DO NOT recommend D*** Hannah Hyundai or ********** to anyone!! They will scam you out of your money and make it seem like you're getting a good deal.

We are grateful to receive feedback from our guests.  It is never our intention to have someone end up unhappy with their purchase transaction. We take these very seriously and are always looking for ways to improve. We have reviewed your purchase contract in detail.

The first thing that caught our attention was that the **** of your Kona EV was not $41,500 as you had stated in the complaint, but $44,230.  It is true that a market adjustment of $9995 was applied to the purchase price.  That followed suit with the market of supply and demand in July 2022.  We were all still in the midst of a material shortage, which in turn severely crippled production of not just Hyundai models, but all vehicle manufacturers.

In reviewing further, we can see that you had also paid nearly $1700 in fees,including licensing fees and state taxes.  Those were unavoidable. In addition, we can see that you had opted in for several aftermarket warranties coverages, Theft protection, Appearance protection, GAP insurance and window tint for the Kona.  All of which are and were 100% optional on your part.

In terms of the current value of your EV, it is unfortunate, but we have seen a 30% decrease in trade values over the last 12 months due to the saturation of the market with brand new EV models. 

In scenarios like this, we are always committed to seeing if we can work through your frustrations, and see if we can sit down and go over each line item to discuss potential solutions for you.

Our General Sales Manager ******************* has reached out to you via phone this afternoon, so we are hopeful that we hear back from you in order to potentially schedule an in-store meeting with both you, and him to take a better look at the contract together.

We look forward to hearing back from you.