BBB Accredited Business sinceAdditional Locations
Phone: (503) 640-1050 767 SW Baseline St, Hillsboro, OR 97123
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers new and used car sales.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Dick's Country Chrysler Jeep Dodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dick's Country Chrysler Jeep Dodge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Business ManagementMr. Scott Inukai, Vice President Mr. Cory Henderling, General Sales Manager Ms. Shannon Inukai, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)
Alternate Business NamesDick's Auto Sales and Leasing Inc Dick's Country Dodge
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
767 SW Baseline St
Hillsboro, OR 97123 Directions
PO Box 1388
Hillsboro, OR 97123 (503) 640-1050
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Came into dealership on 09/06/15 in attempts to look around & see what I could trade Dodge Durango in for. Worked with Sales man Ruben & unsure of the other salesman's name if it was Brian. Anyhow, I was uncertain, but ended up towards Chrysler 200S since that's what they had told me would help me work towards my negative balance with rebates. Test drove Chrysler 200C. Liked the Chrysler 200C but wanted it in S option/white due to blind spot monitors for safety reasons, but they didn't have it available in package. Asked about dealer locate with white of my choice as Chrysler 200S but response was given with we can but that was it. As I sat down working numbers out with salesman & desk manager, we worked on black Chrysler 200S, supposedly this car was to have everything in it like what I was informed from sales man, also shows on sticker. I informed salesman I would be back on Monday since I didn't have appropriate paperwork but he apparently spoke with Janice, Finance Manager whom said I could come back with paperwork since bank statements weren't good enough & needed either more statements or my letters showing I'm a disabled veteran & get disability & a letter showing my child support income. Anyhow after working w/finance, I was told salesman Ruben had to go so I was left w/the other salesman. I was told the car was ready & that if I wanted to know about the car the hand book was in the compartment & the he had to go help another customer. I found a scratch on the dash above screen display & car had water spots all over, it wasn't detailed. I called Ruben the next day or so, informing him about Navigation missing. He says he spoke with desk manager & we couldn't do a exchange or refund. Something bought that wasn't provided. Now, I have to take time out of my schedule to bring car back to have water spots removed, scratch fixed, navigation placed, when if all of this would have been properly looked at in the beginning everything could have been avoided
Desired Settlement: After talking with Salesman Ruben he informed me that Desk Manager said we couldn't do a trade or refund because it would cost me more money. He informed me that the Navigation could be installed & I could bring it in before 2:00pm any day. My husband took the car into dealership on his day off, which happened to be today, he was informed due to lack of documents they couldn't install the Navigation. So now it's the customers fault the car didn't have the promising products and since we didn't have documents we are penalized or now we have a "We Owe", when in the first place it was on the sticker all along. At this point, I don't even want to deal with Dick's anymore. I have had a bad experience in the past but since Ruben is such a great Sales man & always willing to help I gave him the benefit. I asked if we could change tires from the Chrysler 200C to the Chrysler 200S but was told that couldn't be done. What makes the difference, tires weren't on sticker but Navigation was.
We strive for excellent customer service. The vehicle purchased did not have navigation. There was confusion on the part of the sales person about the sticker showing navigation. When vehicles are order from Chrysler often times a standard navigation package may be superseded by an additional add on option, in this case the premium lighting group deleted the navigation. We realized the customer was not at fault and it was a internal training issue so we determined that we would install navigation at no charge to the customer. In regards to the wheel and tire swap, unfortunately were not able to switch wheels tires between new vehicles. Specific wheels tires are tied into packages on individual cars. Manufacture stickers on new vehicles can definitely be complicated to read. The navigation upgrade is now scheduled. The water spots have been removed. We apologize for the issues on this transaction and will be happy to assist in the future.
Read Complaint Details
Complaint: The sales rep misleadingly represented this vehicle stating that the reason I was receiving so little on my trade in was the fact that they would ha e to put in a lot of work to get it up to the same standard that the purchased vehicle was already in because they had already done all maintenance on it. I have only had the vehicle for approx 2 months and have since had to have them replace the fuel pump ( which has now gone bad again), I have had to pay to have the ball joints replaced, the air shocks need replacing, the entire third brake light was missing when purchased (they never told me it was missing) all fluids were empty when I had it inspected upon arrival at home, leading me to believe they did no work this vehicle prior to sale
Desired Settlement: I would like reimbursement for the repairs on the vehicle that was supposedly in perfect running condition, or full average value for my trade in vehicle.
Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ Thank you for your correspondence. We are truly sorry to hear that you are having issues with the pre owned vehicle that you purchased from Dick's Country CJD. However, it is not uncommon to have to perform some maintenance and repairs on a 13 year old vehicle. Shortly after you purchased the vehicle, your husband contacted me regarding some issues with the vehicle that we repaired at no cost to you. At this time I do not believe that we are obligated to perform any further repairs. Also, we negotiated a deal in good faith and went beyond the terms of the sale by performing extra repairs after the fact. If there is a way that we can assist your service needs, I will be happy to work with you on the cost of any repairs. Thank you. Initial Consumer Rebuttal /* (3000, 8, 2015/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue with the vehicle that was repaired by Dicks, is the same issue that cost my a pricey repair. My vehicle broke down and had no choice but to tow it to the nearest mechanic shop. Per the shop that fixed the repairs, the issue was caused because the original repair by Dicks was not done correctly. I have the paid invoice from the mechanic shop, and I understand the basics of buying a used vehicle; however when you are believing that the salesman at the car lot is telling the truth about it having no mechanical issues, you tend to think they are telling the truth. I would like to be reimbursed for the cost of the repair that originated from the faulty repair from Dicks. Final Business Response /* (4000, 10, 2015/01/30) */ Thank you again for your correspondence. As I stated in the previous reply, I do not believe we are obligated to repair any issues or reimburse you for service performed on your vehicle. We do sell our pre owned vehicles "as is", and we have a copy of the buyer's guide signed by you acknowledging the fact that the vehicle was sold "as is". Thank you.
Problems with Product/Service
Read Complaint Details
Complaint: Bought a new truck on 6/3/14, within first 100 miles check engine light has come on. Has been to dealer 3 times and has given multiple codes. They have been unable to resolve the issue and are unsure if future proposed fixes will address the problem. They have advised that they are literally guessing. Truck was also delivered with paint defects as well as missing a light bulb in the third brake light. I have engaged Chrysler corp who wishes to continue repair attempts at the expense of my time and effort. Dealer committed to a no cost replacement via phone and attempted to charge me $4000 upon delivery. I have spend hours at the dealership trying to get this sorted out and cannot continue to waste my time or efforts. I bought a NEW truck specifically to avoid these kinds of issues.
Desired Settlement: I would like either a full refund of my purchase price and added accessories purchased from the dealer or a NEW truck of equal value. I simply want a new truck like i paid for, not a reconditioned, repainted truck at only 400 miles.
Business Response: Final Consumer Response /* (2000, 6, 2014/07/11) */ Issue has been resolved. Dealer engaged owner and was given authorization to provide new vehicle at no cost to me. I consider this matter closed however I do not feel that it should have escalated to this level to get resolution. Thank you!
Problems with Product/Service
Read Complaint Details
Complaint: Dealer sold me a Repair Service Contract with the vehicle we purchased on 7/13/2013. The finance manager assured me that if we sold or traded in the vehicle before the contract was up, we would receive a prorated reimbursement for the cost of the contract less a small administrative fee, and that all I would need to do is bring proof that the vehicle had been paid off, along with a copy of the contract and an odometer statement from the time of the trade in. On 9/27/13, after learning the vehicle the dealer sold us was insufficient for our needs, we traded the vehicle in to a different dealer and obtained the odometer statement for the trade-in. On December 5, 2013, our creditor on the vehicle that was traded in gave us a written notice "To Whom it May Concern" to show that we had a zero balance on the loan used to purchase that vehicle. For about a week I tried and tried to get a response from Dick's Country Dodge to make arrangements to turn my paperwork in to them. Finally, On or about December 12, 2013, I went to the physical address of the dealer to deliver the paperwork necessary for the reimbursement of the prorated value of the Repair Service Contract and waited about an hour for a service manager to help me. I spoke with an unnamed gentleman whom the receptionist identified as the finance manager. The finance manager took my papers and advised he would send them in to the contract holder, who would send me the prorated reimbursement within 90 days. On March 31, 2013, I contacted the contract holder directly, because I had not received the reimbursement. I learned that the contract holder, ********** ******** ********* **** had not received the paperwork from Dick's Country Dodge. On March 31, I called to speak to a finance manager, but was told he was unavailable. I left a message with the receptionist to relay and she read back to me the very explicit message I wanted relayed to the finance manager that the ball had been dropped, and I wanted a call back so that we could get our refund. No call came that day. On April 1, I "chatted" on line with a customer service representative who assured me a finance manager or his supervisor would call me back on April 2. No call ever came. Today I called and asked for whoever manages the finance manager. I was told both of those individuals did not respond to a page, so I was given the voicemail of one of them. I again left a very earnest message that I wanted a call to get this matter settled. No one called back. It is obvious to me, that this dealership is more interested in selling the service contract than backing up its claims about its provisions.
Desired Settlement: 1. I want a call as soon as practicable 2. I want written proof of mailing, certified mail, that the documents are being mailed to secure my refund (if they need new copies of said documents, I want immediate notification of such need). 3. If this will not be done, then I will take this matter to court with request for the full reimbursement of the contract, along with my reasonable costs.
Business Response: Initial Business Response /* (1000, 5, 2014/04/08) */ I spoke to Mr. ********* 4-7-14. He stated he had spoken to ***** ******* and believed the issue to be resolved. He was correct. We have cut a check for his refund. It will be mailed today 4-8-14. I apologize for the delay in getting back with Mr. ********* and appreciate his follow up in bringing this situation to my attention. Sincerely, ******* ************* Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Read Complaint Details
Complaint: Was told I had to come into dealership & resign paper works because they weren't properly handled and it was desk manager mistake for getting wrong pay off so I have to come in and pay off remaining balance of trade in vechile. Desk manager said if I dont resign paper work I can't get any work or accessories done/placed on my car & appts have to be rescheduled until I pay that amount or add that amount to loan and resign papers. I also asked desk manager about manroney sticker on car and inquired with him because there's a Manroney Act Law states that it's not suppose to be removed by anyone but the buyer unless asked which it wasn't, and desk manager said he's been doing business like this for years, I know what I'm doing. The act states it's a federal violation if this sticker is removed by anyone but the buyer.
Desired Settlement: I was a very committed customer with Dick's until now. I bought 4 cars from them without a problem until this desk manager ****. The general manager contacted me & stated he will take care of the remaining balance from trade. I am seeking settlement from manroney sticker & how things were handled with desk manager.
Business Response: Initial Business Response /* (1000, 5, 2013/09/30) */ We resolved the issues with our customer. The customer was satisfied with the result. The customer is in possession of the monroney label. The monroney label was on the vehicle and removed at delivery and given to the customer. Final Consumer Response /* (2000, 7, 2013/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept a portion of their response. I was satisfied with the fact that Dick's took care of remaining pay off balance however the monroney label was not personally given to me like stated, it was taken off of the car without my permission and placed it the glove compartment for me to find.
Customer Reviews Summary