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BBB Accredited Business since

Auburn Volkswagen Inc

Phone: (253) 833-4940 Fax: (253) 351-0575 View Additional Phone Numbers 3109 Auburn Way N, Auburn, WA 98002 http://www.auburnvw.com


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Description

This company offers new and used car sales, service and parts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auburn Volkswagen Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Auburn Volkswagen Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Auburn Volkswagen Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1986 Business started: 01/01/1986 Business started locally: 01/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
http://www.dol.wa.gov
Phone Number: 800-451-7985
profquery@dol.wa.gov

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Matt Welch, General Manager
Contact Information
Principal: Mr. Matt Welch, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)


Customer Review Rating plus BBB Rating Summary

Auburn Volkswagen Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3109 Auburn Way N

    Auburn, WA 98002 (253) 833-4940 (888) 523-7327 (888) 523-7329 (888) 523-7395 (866) 535-0333

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 3 months ago I had a service done to replace a part under my car, when they changed that part they also fixed or changed my grill (pictures could prove the difference) but they claim they didn't touch it when i went back yesterday because part of the grill and the part that fixed started to come off the part they fixed they placed back in its place but one side of the grill came off while I was driving and that was the part that was coverings my water tank now due to the grill coming off there is visible damage to my water tank and missing grill piece. They also claim it's due to my unaligned bumper because they never touched the grill which also means they neglected to inform me 3 months ago when I had the service done and they were supposed to do an inspection of the vehicle and inform me that it was not aligned.

Desired Settlement: I would like for them to take accountability for the lack of information, and not placing or fixing the car properly and whoever worked on my car to be reprimanded. And my car fixed. My life was in danger if that piece would have gotten stuck on my tires while I was driving or even worse my bumper falling off while driving. I trust Volkswagon and I only go to the dealer for Service since I came to Seattle I'm disappointed. And dissatisfied.

Business Response: To whom it may concern:

Multiple attempts have been made by email and phone call in an effort to dialog about this complaint.
Although Auburn Volkswagen has yet to hear back from the customer we will continue to try in hopes of bringing resolution to this issue.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Auburn Volkswagen Inc
Positive Experience (0 reviews)
Negative Experience (0 reviews)
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