Business ProfileforBud Clary Auburn Volkswagen

****************** is a joke. Did not buy a car from them but have had my car serviced there since 2016. Before last visit, the experience was acceptable (a few issues that were corrected when asked). Last visit was a definition of an excuse-filled circus show that would infuriate even the most patient human being on earth. Brought car in for major oil leak repair and regular maintenance. Six days later, neither task was fully completed. Leak is still there and only a few maintenance items were done due to tech being at another shop or not having parts like brake fluid, etc. During the service - almost zero status updates from service advisor (I had to call myself to find out whats going on). Was billed $1700 and still have an un-drivable car sitting at home now. Overcharged me by including an item that had not been performed and then could not refund when I brought it up to their attention at pickup. Even the Manager was clueless how to process a refund. Staff was the most incompetent Id ever dealt with. They could not answer any questions when asked about my car status - diagnostics, repairs, parts, cost estimate, recommendations, etc. After taking car home, I tried calling the place for 3 days in a row trying to talk to someone about poor service. Asked for manager to call me. ZERO response. No other way to contact. They never learned about the basics of customer service and simply do not care about you. Most worthless ****************** in history. Do not go there.