Business ProfileforUnderwater Audio LLC

Re: Apple Ipod swimming Shuffle Been using this Ipod since it came out in 2010 or around that time. I loved these swimming ipods. Great and easy for me to use. Know how to use this ipod I believe before this company started selling and supporting them post apple non support.Since Apple stopped supporting this around that time. Went to Underwater Audio to use for my swimming exercise due to my health reasons around 2019 or 2020.From the beginning Purchases, exchanged, repurchased, out of warrantee after 6 months, batteries died within a month and buttons don't function. Spent over $1000 over 2 years and on these ipods. Their policies were inconsistent on returns/exchanges and warrantee.There are many complaints on the web about these very similar issues on the ipod itself.Their policies are inconsistence when trying to exchange due to warrantee. Most of the time have to leave a message via phone and most times doesn't receive a call back. Would email them and in both instances don't receive a response because they are too busy for a family oriented company,Because I had so many dysfunctional ipods I complained and maybe called them out on them since I was really familiar with these Ipods. I've only purchased 2 ipods since the early 2010's and in 2 years with Underwater probable had over 7 ipod issues and money paid involved.Then about a month or so ago, I received an email saying they don't want to support me anymore and will reimburse me for the last ipod I purchased.I responded and wished to know who to call back to discuss twice and never received a response.I called and finally got a customer service and they told me they have exclusive rights to do this? I never received a response on why? since I like these ipods.I sent a certified letter to the supposedly president/owner *********************** and never heard a response back.In Summary, Many people like this ipods, but with so many failures and I fabrication of why their product fails,