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BBB Accredited Business since
Phone: (208) 936-0665
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This company provides appliance repair & service.
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A BBB Accredited Business since
BBB has determined that Basin Appliance Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Basin Appliance Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
Fax Number: 208-334-2282
Type of Entity
Business ManagementMr. Randy Bailey, Owner
Appliances - Major - Service & Repair Appliance Repair and Maintenance (NAICS: 811412)
Method(s) of PaymentCash, Credit Card, Check
Service AreaThis company services the Treasure Valley, McCall, Donnelly and Cascade, ID areas.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
713 Castle Rock Pl
Middleton, ID 83644 (208) 936-0665 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted Basin Appliance Repair for a garage freezer issue. Randy came out and tested the freezer. He stated that there was a part that needed to be replaced that should solve the issue. His website guarantees his parts and lbor for 1 year. Two days later, the freezer stopped working. I called Randy and he said from the sound I was describing, it sounded like a bad evaporater. He said the cost to repair that would run about $400. I told him it was too much and i would just buy a new freezer. He said he would refund my money and asked if he could have the old freezer to fix and donate. I told him he could. one week went by and no refund. I called and left a message. no return call. another week went by and this time I sent him an email on his website. No reply. I called a second time. no response. I have called a total of 6 times and one email He will not respond. I have filed a complaint with my credit card company as well This person seems like a fraud. I think he purposly did not repair the freezer so that I would give it to him and he could repair and sell for a profit. he is a scam artist. The fact that he has never responded to any of my calls or email is a huge concern but he has stole money from me and he needs to refund it. his website says 1 full year. Thank you
Desired Settlement: I would like my $102.00 full refund. parts and labor.
Basin Appliance Repair diagnosed Mr. *****'s GE freezer on 4/12/16 as requested by Mr. *****. The diagnosis was that the start relay on the compressor had failed. The cause of failure had two possible scenarios. 1. The start relay is defective or 2. The compressor is defective and ending it's service life. Due to federal law all components in a refrigeration system are sealed in a metal housing known as a sealed system. The compressor being sealed makes it impossible to inspect in any practical or traditional manner. The only way to judge it's likely condition is measuring its amperage draw during operation. On this GE freezer any amperage in excess of 1.75 amps would indicate immediate replacement is required, 1.13 amps being original(new) reading. Any reading in between 1.13 and 1.75 amps is possibly repairable with a new relay but not guaranteed due to the fact as the compressor runs and heats up and the amperage may drastically increase destroying the new start relay. The only repair guaranteed to repair the freezer would be replacing the compressor. Mr. ***** stated he would not replace the compressor. The cost of that repair is in excess of $400. Mr. *****'s freezer pulled an average of 1.6 amps which is marginal but very possible that it may last for years with a new relay but in no way guaranteed. I explained the above to him and he indicated he would not replace the compressor. I quoted him $101.50 to replace the start relay. $25 part $75 labor $1.5 tax. This is well below my normal rate but felt it better to fix it that have it end up in the landfill. Mr ***** agreed to the repair. Any refrigeration technician can validate my diagnosis and my discounted rate.
The bottom line of this is simple. The compressor in Mr. *****'s freezer damaged the new start relay, it was not a faulty part covered under warranty. The labor I performed was not faulty. When I departed his residence the freezer was cooling and there was no way any technician could predict if and when the unit would fail. As stated above the only guaranteed repair for this freezer would have been a compressor replacement.
I was surprised when I received a call from Mr. ***** days later informing me the repair only lasted a few days and he wanted his money back. For customer satisfaction and what guessed as a confused customer I agreed to refund the money for the start relay even though it was not a faulty part and was damaged by the compressor the customer declined to repair.
** Before I refunded the $25 I was contacted by Mr. *****'s credit card company with a request from Mr. ***** to have all $101.50 refunded as a false or bad charge. I explained the charge and provided documentation of the service I provided. Mr. *****'s credit card company agreed it was a valid charge and declined his request for $101.50 refund. Receiving services and then not paying for them is a crime in the state of Idaho.
I did refund Mr. ***** $25.
Since this started this is a quick rundown of communications with Mr. *****. I did save these messages so it is documented.
6/5/16 I want a full $101.50 refund. Even though at his request I travelled to his location, diagnosed, repaired his freezer.
6/6/16 I was a crock of shit and a scam artist and I better refund the full $101.50
6/6/16 Mr. ***** has a witness that I told him the part was $52 and I was using bait and switch so I better refund him. Obvious lie. Trying to change the tax alone and still keeping to the same price would be a mess.
6/9/16 Mr ***** insults my web page.
6/10/16 Mr. ***** demands $101.50.
6/17/16 Mr ***** states that I am a blue collar worker that lives in Middleton(that was intended as an insult but I find it a compliment) that I am lousy at what I do. I am a liar, I am running scam, he feels sorry for me, etc.
There are many more but this gives a feel for his manner.
Basin Appliance Repair has been in business for over four years. We complete between 4 and 8 repairs a day five days a week. Mr. ***** claims that finding 3 bad reviews on the web to validated his rant. The reviews he found oddly enough are not customers I did work for but a method a competitor uses to get work. On his complaint to the BBB he states parts and work I never discussed with him. Evaporator? That I was scamming him by trying to donate the freezer charity and that I just wanted to resell it. If needed the pastor at the youth ranch I help will verify I asked him if he would like it and he declined the freezer and that is why I did not ask again about it. So I feel the only possible way of dealing with Mr. ***** is to have my attorney file suit and demonstrate there is a penalty to false statement and knowingly smearing for financial gain.
Business Response: There is nothing to offer to resolve this. ***** ***** is making up my service call and part prices from thin air, how can I resolve this? Basin Appliance Repair has never charged a $60 service call, ever. He states as fact we charge $60. If I did state it was a $60 service call he would state I quoted him a $40 service call, this is a non resolvable issue because it is obviously has nothing to do with the repair or cost. You can't resolve or settle with a untruthful extortionist. He has written bad reviews on social media as he threatened to do if I did not give him money. I have a competitor that writes bad reviews on his competition and this is about the same, untruthful and typically what you would expect from a certain type of person. I have provided his invoice, proven false statements, what else is required to resolve this with the BBB.
Customer Reviews Summary