BBB Business Review

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This business is not BBB accredited.

Country Aire Technologies Inc

Phone: (253) 472-8300 Fax: (253) 472-8319 10029 South Tacoma Way Ste E8, Lakewood, WA 98499 View Additional Email Addresses http://www.filterqueen.com/countryairetechnologies/


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Description

This company is a retailer of air filtration products for people with asthma and allergies.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Country Aire Technologies Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 11

Additional Complaint Information

On September 9, 2013, BBB recognized a pattern of complaints from consumers regarding advertisement and customer service issues. Consumers allege promotional materials received from Country Aire Technologies Inc are misleading and deceptive, as the materials indicate a prize has been won but do not clearly state what was won. Consumers further allege the company continues to make telemarketing calls to their homes even after consumers request the company no longer contact them.

Country Aire Technologies Inc typically responds to complaints by stating its promotional materials are clear marketing tools. The company states its advertisements disclose who they are and how to redeem winnings, and indicates that consumers may need to view an air filtration system.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Country Aire Technologies Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: November 01, 2002 Business started: 09/01/1995 Business started locally: 09/01/1995 Business incorporated 04/01/2002 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Jessica Bergh, President
Contact Information
Principal: Ms. Jessica Bergh, President
Business Category

Air Purifying & Cleaning Systems & Equipment Vacuum Cleaners - Household - Dealers


Customer Review Rating plus BBB Rating Summary

Country Aire Technologies Inc has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.