BBB Business Review

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This Business is not BBB Accredited

Bookit.com, Inc.

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Phone: (888) 782-9722Fax: (850) 236-2054View Additional Phone Numbers14251 Panama City Beach Pkwy, Panama CityFL 32413-2820http://www.bookit.comView Additional Web Addresses

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BBB Accreditation

Bookit.com, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Bookit.com, Inc.'s rating include:

  • 491 complaints filed against business

Factors that raised Bookit.com, Inc.'s rating include:

  • Length of time business has been operating.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

491 complaints closed with BBB in last 3 years | 134 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues108
Billing / Collection Issues86
Delivery Issues8
Guarantee / Warranty Issues18
Problems with Product / Service271
Total Closed Complaints 491

Additional Complaint Information

On January 7, 2016 the BBB serving Northwest Florida contacted the business regarding several complaints from consumers who state they paid for their hotel accommodations through Bookit.com however, when they arrive at their hotel they are told that the hotel has not received their funds from Bookit.com.
On January 13, 2016 the BBB serving Northwest Florida received a response from the business. The business states, "We had a contract dispute with a large supplier right before Christmas as you can imagine we tried reaching guests prior to travel
To relocate them but it has caused a lot of issues. We are in litigation with them. We are working with the guests as fast as we can
But this is normally our busy season especially after holiday customer service issues and this has just exasperated it."
The BBB serving Northwest Florida will continue to monitor this situation and there are any changes we will update the business review.

Customer Reviews Summary Read customer reviews

36 Customer Reviews Customer Reviews on Bookit.com, Inc.

Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 2
Negative Experience 27
Total Customer Reviews 36 Customer Reviews

Additional Information

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BBB file opened: 03/07/2002Business started: 01/01/2000Business started locally: 11/03/2000
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Services/Dept of Agri (TAL)
Mayo Building, Room 110
Tallahassee, FL 32399-0800
(800) 435-7352
http://www.800helpfla.com

Type of Entity

Corporation

Incorporated: November 2000, FL

Contact Information
Principal: Ms. Sue Meritt (Vice President Of Operations)Mr. Arthur Finlaw (Owner)
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Reservation System.com, Panama City Beach Reservations.com

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.