This Business is not BBB Accredited
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Bookit.com, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Bookit.com, Inc.'s rating include:
- 491 complaints filed against business
Factors that raised Bookit.com, Inc.'s rating include:
- Length of time business has been operating.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||108|
|Billing / Collection Issues||86|
|Guarantee / Warranty Issues||18|
|Problems with Product / Service||271|
|Total Closed Complaints||491|
Additional Complaint Information
On January 7, 2016 the BBB serving Northwest Florida contacted the business regarding several complaints from consumers who state they paid for their hotel accommodations through Bookit.com however, when they arrive at their hotel they are told that the hotel has not received their funds from Bookit.com.
On January 13, 2016 the BBB serving Northwest Florida received a response from the business. The business states, "We had a contract dispute with a large supplier right before Christmas as you can imagine we tried reaching guests prior to travel
To relocate them but it has caused a lot of issues. We are in litigation with them. We are working with the guests as fast as we can
But this is normally our busy season especially after holiday customer service issues and this has just exasperated it."
The BBB serving Northwest Florida will continue to monitor this situation and there are any changes we will update the business review.
Customer Reviews Summary Read customer reviews
36 Customer Reviews Customer Reviews on Bookit.com, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Consumer Services/Dept of Agri (TAL)
Mayo Building, Room 110
Tallahassee, FL 32399-0800
Type of Entity
Incorporated: November 2000, FL
Contact InformationPrincipal: Ms. Sue Meritt (Vice President Of Operations)Mr. Arthur Finlaw (Owner)
Travel Agencies & Bureaus