Business ProfileforSouthland Pool & Lawn, LLC

I hired Southland Pool in December 2021 to clean up the algae bloom in my pool. We agreed on the price of $350 for the work. The technician came several times prior to Christmas to apply chemicals. On Dec 29th, while I was out, the technician called and asked permission to enter the yard to check the pool. I granted permission for him to use the gate code and enter. When I returned home, I found the auto-fill pump was turned over and broken off from the hose. The water supply had been turned off at the outdoor faucet, so I know the technician knew he broke the device. I called Southland for resolution, and they promply sent out 2 new technicians to fix it. These technicians broke the fitting on the end of my hose, necessitating shortening the hose to attach a new fitting before reattaching it to the replacement auto-fill pump. (This leaves me with a hose that won't fit into it's groove in the sidewalk and is now a tripping hazard.) When I received the bill from Southland, they billed me for the algae remediation AND the new auto-fill pump, hose fitting and associated labor. I called their office manager and paid the $350 originally agreed upon, but disputed the remaining $187.10 for the replacement parts and labor. The $350 transaction was completed by credit card on Jan 7, 2022. On Feb 1, 2022, I received an email invoice for $187.10. On Feb 14, 2022, Southland Pool made an unauthorized charge on my credit card for $187.10. I have not spoken to them since Jan 7th, so they must have retained my credit card information on file without my permission. I have disputed the charge on the credit card with my bank.