Business ProfileforFour Star Condo Services

When we checked in at 1 pm on June 10th the temperature in the main living area was 79 degrees! I immediately made a call to FourStar. Bottom line, our family spent a week at the Front Beach House without AC on the main living floor and it was not repaired until 5 pm the night before we checked out. There was never an offer made to relocate us to another home and the inconvenience of having 3 fans blowing and creating noise 24 hours a day to help alleviate the heat (they brought over) as well as having a room air conditioner (they brought over on Wednesday) that had to be exhausted out of the main floor bathroom exhaust fan because there were no windows to use. That bathroom – right off the kitchen was easily at 90 degrees if not more. We did our best to secure the door so that the heat didn’t escape into the kitchen. Miserable. While unforeseen circumstances can arise, it is essential to ensure that rental properties are properly maintained and equipped with functional amenities to meet the expectations of guests. The lack of air conditioning had a profound impact on our family’s ability to relax and fully enjoy the time we spent that week. Considering the inconvenience and disappointment caused by this situation, we requested that FourStar provide suitable compensation. Their first offer was less than 1 percent of the rental price. Their second/final offer was again not suitable based on what was experienced and what one would expect. Also, accepting their final lowball offer of $1,000 meant that we could not share our experience. We declined in hopes to help future families not go through what we did. We strongly suggest going through a more reputable company. The house needs attention, all the doors are a mess and the grill had bricks holding it up as one leg was broken. Way too much kitchen stuff yet no pantry or area to store groceries. Enjoy all that PCB has to offer BUT through another established company