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In Northern Indiana
Protect Yourself From Being Ripped Off When Purchasing An Alarm System, Says Better Business Bureau
June 20, 2013

It is not uncommon for unethical salesmen to go door-to-door with high pressure sales tactics, making homeowners act quickly. They will go over the big details of their system and rush through the process to make a sale. Unfortunately, the sense of urgency these salesmen give to their customers can lead to a lot of trouble later on if the proper research is not done.

 

 “A home security system is a major purchase and it is important that you research thoroughly before making any decisions,” said Greg Smitley, president & CEO of the Better Business Bureau serving Northern Indiana. “There are many door-to-door salesmen that may not have your wants, needs and safety as high on their list of priorities.”

The BBB advises consumers to do the following when looking to invest in a home security system:

• Choose a professional installer. Deal only with reputable firms and check out the company’s Business Review with your BBB first at www.bbb.org You may also get a recommendation from the insurance company that covers your home.

• Carefully consider your security requirements. The best home security system will accommodate your lifestyle and the specific valuables you want protected.  Review the sales contract closely to ensure you understand exactly what equipment and protection you will be provided and that it fulfills your wants and needs best.

• Contact at least three companies before selecting an installer. Research multiple companies and find out if they are properly licensed and if they screen employees before hiring. Make sure to check with the Electronic Security Association website for a list of member companies throughout the United States who have agreed to abide by the National Code of Ethics. Free bids from Accredited Businesses are available with the BBB’s Request a Quote feature available on www.bbb.org

• Ask about all charges up front . Prices for home security systems will vary greatly, based on the level of protection and type of technology used, so be sure to know your budget and compare bids on similar systems. Do not forget to factor in the initial installation charge, as well as monthly monitoring charges. Talk to your insurance agent; some systems may qualify you for a discount on homeowner's premiums. Ask for a complete inspection of your property and an itemized written estimate.

• Know the ins and outs of your contract. If your alarm system will be monitored, either by your installing company or by a third-party monitoring center, find out the length of the contract. Typically, monitoring contracts are between two to five years in length. Some questions to ask before you obligate yourself to a long term contract:

  • What is your recourse if you are not satisfied with the services provided?
  • Can you cancel the contract?
  • What are your rights if your monitoring company is purchased or acquired by another alarm company?

• Insist that the installer "walks" you through your system until you fully understand how it works. This will prevent the most common problem: false alarms. False alarms are an indicator of the quality of the alarm installation and user education. Make sure that you are aware of how your system works and that all of you questions are answered.

For more information on finding businesses and consumer tips you can trust, visit www.bbb.org 

 

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As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.