Don’t forget to pack your identity when you move

September 18, 2013
People who need to update their address often find it convenient to do so online rather than going to the local post office for a change of address form. Unfortunately, an Internet search often sends them to sites that look just like they belong to the US Postal Service—but are actually look-alike sites run by companies that paid to get top billing in the search results. One such company is Cincinnati-based

Consumers who used the website to update their addresses complain to the BBB that their addresses don’t get updated and the company doesn’t refund their payments. is the first result listed if you were to search “change my address,” “forward my mail” or “USPS change of address” through Google. Although Change-My-Address has a fine print disclaimer stating it has no affiliation with USPS, it’s easy to think otherwise because of the company’s misleading tagline, “USPS® Change of Address Form. Fast & Secure Mail Forwarding.” Based on the company’s advertising, many people pay for the service assuming it is an official USPS site.

BBB received over 300 complaints about this company in the past year. asks consumers to submit their change-of-address request and then their credit card information for a $19.95 payment. Consumers have complained to BBB that their addresses are not getting changed, yet they are still charged and aren’t able to get refunds.

Consumers can change their mailing address for free at post offices or by requesting a form from a mail carrier. Or for $1, they can fill out an online application at, the official website for USPS.

BBB recommends consumers use official sources when updating personal information to avoid paying unnecessary fees and to reduce the potential for identity theft. For more information, please visit

BBB has the following tips for consumers who are seeking any product or service online:

  • Do your research. Enter the name of the website in a search engine with words like review, complaint or scam and find out what other consumers are saying.

  • Double check. Make sure you have the right website before you enter information or make a payment. Scammers rely on typographical errors and similar-sounding web addresses.

  • Go to the post office. Filling out a form online is convenient and only costs $1, but if you can stop by a U.S. Post Office, you can get a change of address form and fill it out at no cost.

  • Start with trust. Check the company’s BBB Business Review at before making a purchase to see its BBB rating, complaint history and details about the company.