Consumers who used the website Change-My-Address.com to update their addresses complain to the BBB that their addresses don’t get updated and the company doesn’t refund their payments.
Change-My-Address.com is the first result listed if you were to search “change my address,” “forward my mail” or “USPS change of address” through Google. Although Change-My-Address has a fine print disclaimer stating it has no affiliation with USPS, it’s easy to think otherwise because of the company’s misleading tagline, “USPS® Change of Address Form. Fast & Secure Mail Forwarding.” Based on the company’s advertising, many people pay for the service assuming it is an official USPS site.
BBB received over 300 complaints about this company in the past year.
Change-My-Address.com asks consumers to submit their change-of-address request and then their credit card information for a $19.95 payment. Consumers have complained to BBB that their addresses are not getting changed, yet they are still charged and aren’t able to get refunds.
Consumers can change their mailing address for free at post offices or by requesting a form from a mail carrier. Or for $1, they can fill out an online application at usps.com, the official website for USPS.
BBB recommends consumers use official sources when updating personal information to avoid paying unnecessary fees and to reduce the potential for identity theft. For more information, please visit austin.bbb.org.
BBB has the following tips for consumers who are seeking any product or service online: