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Better Business Bureau ®
Start With Trust®
In Northern Indiana
BBB helps people find and recommend businesses, brands, and charities they can trust.

People today are overwhelmed with choices – and often unsure about where to find verified, unbiased information. There are more than 30 million businesses in North America alone; and hundreds of thousands of sites around the world where people shop online. There are thousands of free and subscription websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all.

For over 100 years, BBB has helped people make smarter decisions and is evolving to meet fast changing marketplace needs.

  • BBB sets standards for ethical business behavior and monitors compliance. Almost 400,000 Accredited Businesses meet and commit to our high standards.
  • BBB helps consumers identify trustworthy businesses, and those that aren’t, through more than 4 million BBB Business Reviews.
  • BBB sets standards for and evaluates thousands of advertisements each year to ensure that people can trust what advertisers say.
  • BBB sets standards for and evaluates the practices of thousands of charities so that donors know where their money is going.
  • BBB coaches businesses on ethical behavior and how to build stronger, more trusting relationships with their customers.

BBB offers its national and local consumer services online and in person. Through our efforts, BBB helps millions of people each year.

4011 Parnell Avenue
Fort Wayne, IN 46805
Toll-Free 1.800.552.4631
(Phone) 260.423.4433
(Fax) 260.423.3301

Amanda Bolyard - Business Relations

Amy Kill - Charity Review Specialist/ Charitable & Educational Fund

Andrea Henry - Accredited Business Services

Caitlin Watts - Sales & Marketing Coordinator

Chad Berghoff - Marketing & Technical Coordinator

Charla Yoder - Marketplace Services Specialist

Cindy Midling - Director of Administration

Diana Bookmiller - Business Relations

Greg Smitley - President/CEO

Deanna PelakBusiness Relations

Hollie Frazzini - Business Relations

Kim Goodspeed - Arbitration Specialist

Kristal Heffley - Investigative & Advertising Research Services

Maria Anciani-Dutt - Dispute Resolution Specialist

Marjorie Stephens - Director of Marketplace Services & BBB Charitable & Educational Fund

Michele Ramer - BBB Accredited Business Services

Shawn Long - SES Sales Representative

Susan Firestine - Dispute Resolution/Business Review Specialist

10775 McKinley Hwy, Ste B
Osceola, IN 46561
(Phone) 574.675.9351
(Fax) 574.675.9328

Dreama Jensen - Area Director

222 Indianapolis Blvd, Ste 201-A
Schereville, IN 46375
(Phone) 219.227.8400
(Fax) 219.440.7388

Connie Kann - Area Director


4011 Parnell Avenue
Fort Wayne, IN 46805
Toll-Free 1.800.552.4631
(Phone) 260.423.4433
(Fax) 260.423.3301